Hiba Reviews Summary

Service

Pros:

• "The staff could not have been more friendly or more helpful."
• "Although there were some unpleasant remarks by some customers the staff were fantastic."
• "They treated us very well."
• "Loved my visit at this family run restaurant."
• "The staff were very friendly (notably Mo who gave us free pittas to go) and the atmosphere was comforting with great music."
• "Excellent service and tasty food. The staff are friendly, attentive and lovely."
• "Great service from the staff, thanks Mohammad for the complimentary tea and baklava."

Cons:

• "Absolutely awful service. The waiters could definitely use some manners."
• "They charged me 12.5% service charge, cheeky as they said it automatically is added."
• "I was also ignored multiple times by rude staff when I tried to pay the bill."
• "Walked in with over 5 servers sitting down... Even when I stood up to leave, one of the servers just moved out of the way and didn’t bother ask why I was leaving."
• "SERVICE SERVICE SERVICE….worst service I’ve received in a very long time."
• "The only thing I didn’t like is that they already add 12.5% service charge and at the end of the meal they bring a tallying machine which asks you to add a tip."
• "Worst part, I paid the bill and gave a tip only to find out they already added a service charge… I had to ask for the itemized invoice."

Food Quality

Pros:

• "The food was really tasty and absolutely delicious and beautifully presented."
• "Moist meats (haha...), yummy salads and the choice of dishes is good."
• "The food was unreal - Beautifully presented with a lot of attention to detail in even the plate placement."
• "Fantastic authentic Lebanese food!"
• "The food is great - great quality, flavour, and portions."
• "The food at this place was amazing!"
• "The sea bass was awesome! All of the sides were top notch. Everything was bursting with well balanced taste."

Cons:

• "All the meats were extremely dry."
• "The chicken shawarma wasn’t fresh it was smelly like been there for 3 days."
• "Food was flavourful but a little dry. Great portion size, as you can see we devoured our hummus and chicken dip!"
• "The mix grill had no flavour but a burnt coal taste, dry and not fresh at all."
• "Lamb shawarma was rubbery and bland, falafel seemed cooked from frozen."
• "Really bad value for money. This cost me £18 - a couple of falafel and a small bowl of aubergine stew."
• "Customer service is deliberately awful since from the moment we entered, they started being rude."

Value

Pros:

• "I've been several times to this restaurant and always had fantastic food and service at very reasonable prices for central London. A hidden gem!"
• "One person eats and drinks more than enough with less than 20 pounds."
• "They take reservations over call, and average expenditure of a dish per person is £13-14."
• "Prices are very reasonable given the generous portions, especially the set menu - the platter with two mezzes."
• "Very reasonable prices for central London. 1 soutouk wrap + 1 shish taouk wrap + 1 mixed shawarma wrap + 1 white rice + service charge = £29.08."
• "Good value, friendly hardworking staff, fresh food cooked with skill."
• "The portions are generous for the money!"

Cons:

• "The only thing I didn’t like is that they already add 12.5% service charge and at the end of the meal they bring a tallying machine which asks you to add a tip."
• "Worst part, I paid the bill and gave a tip only to find out they already added a service charge… I had to ask for the itemized invoice."
• "Also not worth the price at all."
• "Food portions was far too small for what we paid."
• "Very overpriced."
• "Also the food is OVERPRICED!!!"
• "Really bad value for money. This cost me £18 - a couple of falafel and a small bowl of aubergine stew."

Ambiance

Pros:

• "The atmosphere of this place is amazing."
• "The staff are super friendly and welcoming."
• "The restaurant is very cozy and nicely decorated."
• "The atmosphere was comforting with great music."
• "The ambiance is very cosy and lively."
• "The atmosphere is so lovely."
• "Awesome floral ambience, hospitality is great."

Cons:

• "We were sat at the door while it was freezing cold."
• "Also the place is a little cramped."
• "The place itself could do with a freshening up."
• "The local is really tiny inside and doesn’t looks so nice from inside."
• "The restaurant was also really hot and loud."
• "Timing wasn’t great in this place at all… From waiting for a table and waiting for the food altogether was an hour… disgraceful!"
• "Ordered from here and waited for 1:45min for my food. The food was cold, missed multiple items from my order and the restaurant stopped answering my calls."