The Mall Blackburn Reviews Summary

Shop Variety and Layout

Pros:

• "Big, clean, lots of shops to choose from, eatery's, clothes, shoes, accessories, stationery, dept stores, toys, books, jewellery, home products, excellent market all under one roof."
• "A great place to go shopping. All major brand stores there. Plenty of places to eat and drink and ample of toilets. Accessible to all disabilities with lifts and ramps to get inside."
• "Excellent choice of shops from major chains such as Next, Primark, Jack and Jones, Debenhams, Foot Asylum."
• "You have such a large range of shops to choose from inside and out the mall."
• "On the ground floor are all branded clothing, shoe, medical, jewellery, currency exchange shops and coffee shops."
• "Fairly diverse range of shops - Boots, Superdrug, Wilko's, M&S, Next, Primark and Debenhams to smaller shops such as Holland&Barratt, Clinton's Cards, W.H.Smith and Beauty Care."
• "A good range of mainstream shops and independent stores."

Cons:

• "Disgusting place to visit, unless you like pound shops and derelict buildings"
• "Lots of empty shops."
• "Somewhat limited on choice of shops as most shops are either selling clothes or shoes"
• "The stores here are too understaffed and they only have one til trained staff on at busy times which is stupid."
• "With shops closing down, cigarette smokers at every entrance, empty units everywhere and at least half of the Mall customers today not wearing masks - I won't be visiting again anytime soon."
• "Poor selection of stores.. mobile phone stores gallore... silly clothes shops that are rubbish."
• "Choices are declining, very little of note left. Just pound style shops."

Cleanliness and Maintenance

Pros:

• "Blackburn Mall is always free of litter whenever I go in."
• "It is always clean and plenty of people about."
• "The Mall has a good cleaning ethos; it is a clean place and still looks new."
• "Very clean and bright shopping centre."
• "One major positive, it's very clean and fresh looking."
• "Clean, light and airy inside, toilets are also clean and well maintained."
• "Very clean and well laid out."

Cons:

• "The car park is THE most badly planned car park I've ever come across in my life."
• "What on earth is the multi-story car park all about? I literally felt thick as trying to manoeuvre my way around it."
• "Downfall is the toilets next to subway they aren't always clean to use."
• "The men's toilets inside the Mall were disgusting."
• "For a disabled person, who is unable to walk longer distances, it's a nightmare."
• "changing facilities for babies failed again... the smell was atrocious."
• "The entire mall smells of cheap fried food and vape."

Parking and Accessibility

Pros:

• "Easy parking sites."
• "Great shopping mall with multi story car park, easy access to the mall from the mall stairs or the lifts."
• "Plenty of parking at reasonable cost."
• "Parking is normally easy to find, reasonably well priced as well with easy access to the shops."
• "Good value parking for the day. Always loads of spaces."
• "Great car parking, great wheelchair access."
• "Ample parking and numerous food outlets."

Cons:

• "The parking at the mall was TERRIBLE."
• "Ripped off by paying car parking fee TWICE!!!!!"
• "Parking costs a fortune"
• "Parking was a nightmare. Pay stations for parking had huge ques and the lifts were out of order."
• "You pay from the point you arrive in this place, overpriced parking and because of high rent the shops are not competitive with other similar shops in Blackburn."
• "Do not go! The car park machines do not work and have been out of order for over a week."
• "The car park above is very confusing."

Customer Service and Security

Pros:

• "Staff were lovely too."
• "decent place,clean,friendly staff in the stores"
• "The staff are friendly and welcoming."
• "Shops well laid out with friendly staff."
• "Staff are really friendly and helpful."
• "The staff at the 'Ask Me' point are always very helpful, presentable & polite."
• "Security here is high volume which helps people feel safe."

Cons:

• "Quite a few people using ecigs in the mall in front of everyone, including the security?!"
• "They have all the security staff hanging out together more like a social event instead of watching what's going on."
• "Gangs of youths patrolling the malls corridors, slightly intimidating."
• "They need to sort their security issues out. Yes good to see they are present but how many times today they picked on individuals to wear masks, they seem to target younger ones ie teenagers or weaker individuals."
• "also my friend got fondled by a strange man and asked if he was English."
• "Security working hard to keep chavy teenagers out."
• "Well manned by security, staff ensure the public are wearing masks and sanitizing hands."