Address: 13 Queen Victoria St, Reading, RG1 1SY, United Kingdom
Phone: +441189070312
Rating: 4.2
based on 181 reviews.
Customer Service
Pros:
"The costumer service gave me so much attention and effort to solve my problem."
"Amy was bubbly and warm, and most importantly, LISTENED to what I wanted and gently suggested things I also needed."
"The team juggle our hair cuts so that we can take care of our 18-month old daughter which takes the stress out of getting our hair cut."
"They make each and every customer feel like a celebrity by offering a personalised service backed up by great results."
"The staff are very friendly, caring and fun to talk to."
"I've tried rush for the first time and Samantha made it worth while."
"Lauren is an absolute pleasure to converse with and goes above and beyond to make sure her client’s needs are met."
Cons:
"Disappointed that my cut and finish by a style director didn't include a head massage."
"After ringing the salon up, I found their customer service (?) to be very blunt and unhelpful!"
"Very disappointing customer service (75 mins wait time) with mediocre hair cut for the high end price you pay."
"Like previous comments as I was only paying 50% they treated me differently how short sighted."
"Needless to say I wont be returning or recommending Rush in future."
"The service was very disappointing. No one asked to take my coat or bag I just had to leave everything on the floor."
"The reception staff were rude and looked very unprofessional as if they'd just got back from a run."
Stylist Expertise
Pros:
"Louise is so professional and cuts my hair lovely every time."
"She paid great attention to detail and made sure her work was perfect."
"Walked in with a badly done bleach job on the ends of my hair, and had my hair absolutely transformed by Lauren."
"Beth is incredibly professional and I would say a psychologist when it comes to drastic changes in hairstyles."
"Romina was chatty throughout giving lots of helpful hints and tips on keeping my hair look amazing."
"Jodie always takes such good care of me and highlights my hair gorgeously and knows what will suit me best."
"The lady who did my balayage was lovely and very attentive."
Cons:
"Honestly she sat on a chair and cut it all across, no checking the evenness just 3 min cut and 5 mins of trying to sell me the shampoo, heat protection spray and conditioner."
"The stylist was completely and utterly not interested in what I was telling her."
"He left uneven stands, didn't listen to my requests and overall, just couldn't be bothered."
"I am very unhappy with the service I received and the overwhelming persistence to up sell products even when I made it clear that I was happy with the professional products I use already."
"Honestly the worst haircut i've ever received."
"The girl who cut my hair wasn't very considerate of what I wanted, and overall my haircut was okay."
"Also, the haircut was one of the worst I had in years."
Salon Experience
Pros:
"Had the best evening thanks to you <3"
"I find all the staff friendly, there is always a great atmosphere when i am there!"
"The Salon has a very vibrant, friendly atmosphere, one in which everyone is made to feel welcome and valued."
"This salon has a very fun and bubbly atmosphere and I view my appointments here as a real treat!"
"The salon was very clean and I was given clear instructions on where I could sit and the procedure to follow."
"Everyone at Rush is lovely and the whole salon has a great atmosphere too."
"The salon is bright and clean."
Cons:
"Dreadful experience and this place used to be great."
"Girls there were unprofessional and very moody."
"They made it seem like it was a huge inconvenience and treated me as such."
"He was rude, very slap dash cutting her hair. It was obvious that he couldn't be bothered."
"Overall, their attitude was seemed very racist."
"The whole atmosphere of the place was cold, a kind of 'get them in, take their money, get them out' vibe."
"Common courtesy and communication seem to be non existent there....For the price we are asked to pay, it's ridiculous."
Value for Money
Pros:
"They always have special offers on and what they deliver is worth every single penny!!"
"There is a fantastic loyalty scheme as well, which really rewards return visits."
"Best service and price in reading!"
"Worth joining Rush and booking via website to make sure you take advantage of their special offers (50% off for new customers)!"
"Gents haircuts are reasonably priced and you end up with much more than just a hair cut."
Cons:
"Overpriced to the point of ridiculous. Paid £140 for medium length cut and colour."
"Added charges which were consented for but felt very rushed decision."
"I was charged £52 for not even half a cm of the length because I had had a cut a couple of weeks before."
"I felt like I was being sold overpriced hair treatments at every opportunity and could not wait to get out of there."
"Absolutely awful. Booked online with 50% off so my total was £26 for a permanent dye. They called me 2 hours before the appointment to say it would be only 50% if I bought a cut too."
"It was a poor service and quality of work!"
"The haircut without the discount would have been really expensive and I don't think I would have gone there without the discount."