Burns & Webber Guildford Reviews Summary

Professionalism and Communication

Pros:

• "Professional and excellent process from start to finish. Communication, both email and telephone was exceptional."
• "Was recommended to Burns & Webber Guildford and was not disappointed. All my specific requirements/questions were professionally acknowledged."
• "Professional, attentive and responsive letting agency. Highly recommended!"
• "Isla and the whole team who dealt with me at Burns and Webber in Guildford were amazing! Fantastic communication from everyone."
• "Everyone at Burns & Webber Guildford was really friendly and helpful. Isla Ward has lots of local knowledge and gave me lots of great advice to help with my rental search."

Cons:

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Customer Service and Support

Pros:

• "Simply amazing! Had a brilliant service from Leah Meredith who went over and beyond the call of duty to help me in a tricky situation."
• "I've lived in five different rental properties - now I'm moving into a sixth and it was so nice to deal with estate agents who actually know what they're doing and act professionally for once."
• "My partner and I had an exceptional letting experience with Isla from Burns & Webber. She was warm and welcoming and gave a smooth and convenient experience."
• "Moving home is an extremely stressful period. However, when you have a fantastic team next to you that supports you in the correct way makes your life easier!!"
• "Isla just registered me for rental properties. I'm in a really difficult situation and was feeling rather hopeless. Isla was warm, positive, knowledgeable and encouraging."

Cons:

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Ease of Process

Pros:

• "The whole team of Leah, Lucy and Rebekah made the whole experience pleasurable and stress free."
• "Thank you to honey, lucy and tammy for promptly responding to our questions and concerns during our move and for checking how we are settling in."
• "Burns and Webber were incredibly helpful in helping my find and sort my flat. Isla in particular was very helpful and got me into see a property before it went onto the market."
• "Had a great experience with getting a rental through Burns and Webber. We were kept updated at every stage of the process."
• "Isla Ward showed us around a property in Effingham a short time ago and I must say she was excellent. Every question we asked her she knew the answer."

Cons:

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Efficiency in Finding Tenants/Properties

Pros:

• "Used Burns and Webber to rent out a property. Isla and Leah were very proactive and professional and able to find a great tenant quickly and efficiently."
• "Had a great experience with Lucy through Burns and Webber. She has been great throughout the process of finding a new property to rent in Guildford."
• "Isla @ Burns Webber has been great throughout the process of finding a new property to rent in Guildford/Woking."
• "Such a great experience with Burns and Webber. Lucy and her team were so helpful from day 1 of showing properties, to negotiating the lease and follow ups once moved in."
• "Isla and the whole team who dealt with me at Burns and Webber in Guildford were amazing! I could tell that Isla truly cared and worked hard to help me get my flat."

Cons:

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