Plants Galore Reviews Summary

Staff

Pros:

• "Really helpful and polite staff."
• "The staff are friendly and helpful."
• "Friendly, knowledgeable staff, extensive, comprehensive range of plants."
• "Very helpful staff who take pride of all the displays which are well kept."
• "Staff helpful and knowledgeable."
• "Staff are very helpful, friendly and informative, always there to give advise if you need it!"
• "The staff are very friendly and professional and knowledgeable."

Cons:

• "This company is quite happy to allow their staff to intimidate and bully me."
• "I asked the Supervisor at the Newton Abbott store for help putting my Christmas tree in my car to which he replied no."
• "Purchased two 8ft cypress trees Had no assistance and was forced to struggle all the way round the shop to the checkouts."
• "Dreadful customer service. Rude staff."
• "The two staff interactions were curt and not especially polite."
• "No Venus fly traps and some staff were less than helpful, my favourite part was the dead and dying plants display outside."
• "A very rude member of staff served us at our latest visit."

Prices and Quality

Pros:

• "The prices are exceptionally good and the range is very extensive."
• "Amazing prices! It’s almost impossible to find another place that sells eight plants for 13 quid."
• "Prices are cheaper than most and quality is always good."
• "Love shopping there for plants and things reasonable prices for very healthy happy looking plants."
• "Best value for all kinds of plants and flowers, superb choice and good quality healthy plants."
• "The prices are very responsible, some very good bargains to be had."
• "Prices far lower than your local garden centre."

Cons:

• "The plants are just getting bigger and the price is going up so much."
• "Update May 2023....prices have increased to the point where they are now mostly uncompetitive I.e. high. Quality of the plants is questionable."
• "The prices have trembled unfortunately."
• "Disgusting how this business is charging £0.50 per card transactions under £25."
• "Had a offer on hedging and ripped customers off by overpriced than price on label."
• "Really poor seller buyer beware. They sold a diseased tree for over £100."
• "The small bag of potting compost we purchased last week from Plant World was really disappointing."

Selection and Stock

Pros:

• "The most fabulous array of quality, low priced plants. Very helpful staff."
• "Very large selection of plants."
• "Fantastic selection of everything for the garden. More varieties of each plant/shrubs than I've seen anywhere."
• "Huge selection of very good popular plants."
• "Very large selection of plants. Indoor and outdoor."
• "Wow what an array of plants/flowers. All in such good condition to choose from."
• "Huge selection of fresh plants, including citrus and other fruit trees."

Cons:

• "Choice of plants was good but some specimens were a bit leggy or short on supply."
• "Their stock is great for seasonal planting rather than stocking every plant you can think of."
• "Visited Plants Galore for the first time yesterday... However, I won’t be returning. It would seem that Plants Galore have sadly been the victims of shoplifting and have gone to some lengths to try and prevent this at the sacrifice of remembering that genuine customers want to enter a pleasant environment to shop in."
• "Do not visit between 12- 3. It's so stifling hot in there you can only stand it for a very short while. Plant selection was limited today but usually a wide variety of blooms to choose from."
• "I bought all my bedding plants here this year but never again. I would say two thirds were rubbish."
• "A slight disappointment for me was that there were no red geranium bedding plants."
• "Hundreds of plants going half price. Half dead."

Facilities and Accessibility

Pros:

• "Large flat parking area. Easy access."
• "Ample parking on site."
• "There's a very big car park too."
• "Plenty of parking and good wheelchair access."
• "Ample parking, easy step free access and bargain prices."
• "Easy to stroll through, disabled parking and easy flat paths to walk on."
• "Really easy access and plenty of free parking."

Cons:

• "The only thing that let it down was the parking, visiting with a toddler and disabled person was difficult to find a space with enough room to unload both of them without difficulty."
• "Love Plants Galore for choice and price but what really bugs me is lack of disabled parking."
• "But no disabled parking spaces so as a wheelchair user makes it very hard to park because on more than one occasion I have been unable to get back in my car by someone parking too close."
• "No consideration at all has been made for the disabled customer in this new layout."
• "Vehicular access to the shop could be improved. The overall impression is 'basic' but plant and flower prices quite competitive."
• "The only annoying thing is the long way around to the checkouts and long walk all the back around if you forget something."
• "Unfortunately they have no wheelchair trolleys which makes buying plants almost impossible as you can't pull a trolley and push a wheelchair at the same."