Sanders Garden Centre Reviews Summary

Staff and Service

Pros:

• "Totally excellent service, fantastic staff and interesting shopping experience right across the board."
• "The staff are lovely and there is also plenty of parking."
• "Sam the waitress was extremely helpful, she informed us that the kitchen would do our food and was very professional, courteous and basically lovely."
• "Staff here are always helpful and friendly."
• "The staff were all very helpful, bringing the speciality tea to me."
• "Staff were all super friendly and answered a query and fetched a trolley when it became apparent a basket wasn't going to suffice."
• "Very welcoming, friendly and knowledgeable staff."

Cons:

• "On the last visit to Sanders garden centre the staff was very good apart from one, I asked him about the measurement between metric and imperial, his reply was not very good."
• "The staff at kiplings were also incredibly rude."
• "Some the staff are rude and abrupt."
• "Staff rather distant and till staff were quite abrupt and not overly friendly."
• "The cashier named has ann c needs to learn some people skills."
• "Staff were very defensive and unapologetic."
• "Her customer service skills were appalling."

Food and Restaurant

Pros:

• "Restaurant does some very good food."
• "Café sells lovely omelettes."
• "The Kipling coffee shop has fantastic cakes and my grandson loves the hot chocolate!"
• "We had a lovely breakfast in the cafe in Sanders. Tables were clean. Fresh, hot and non greasy food."
• "You really have to pop into the restaurant and try the delicious cream tea."
• "The cafe is exceptionally good too!"
• "The food is always worthy of a visit."

Cons:

• "Lovely staff, but the whole of the catering side needs attention. Unorganised, not good waiting for 30 minutes for a coffee and tea."
• "Your food will take over 30 minutes to arrive."
• "The food was awful. How can you get a Ploughman's wrong?"
• "The hot smoked salmon was very salty and I couldn't eat it all as it was too overpowering."
• "Having had a wonderful lunch here September 2022, were very excited to find ourselves passing Sanders and needing lunch. Very disappointing lunch."
• "Just the restaurant food selection that let it down. Poor and minimal options at extortionate prices."
• "Hi sorry to have to say that ask for ploughman’s lunch was told I have to wait 45 mins cannot believe it that all that time for a salad."

Prices and Value

Pros:

• "They have a lovely restaurant where we had two good size meals at a very reasonable price."
• "Found what we wanted at what seemed a reasonable price."
• "Lunch was good and reasonably priced."
• "The cafe' is excellent serving delicious coffee and meals, all at a reasonable price."
• "The prices are also well within range of a decent budget."
• "For a large garden centre the plants are very reasonable priced and good plants to which is a surprise."
• "No, not cheap, but good quality means value for money."

Cons:

• "Outrageously expensive prices - hence the three stars."
• "Coffee and cake at extortionate prices a piece of cake increased in price from £2.75 to £4.25."
• "Prices reasonably expensive for what it was - big breakfast let down by poor americano coffee and undercooked bacon."
• "Everything is just so over priced i mean everything."
• "However couldn't say that about coffee and cake as cake was £4.50 for not a very big piece."
• "Referring to the tearoom, the food is unbelievably expensive for a location inside a garden centre."
• "Fish and chips were OK but overpriced."

Facility and Layout

Pros:

• "What a wonderful relaxing garden centre this is, I finally visited for the first time today after threatening to do so for such a long time now, and am so pleased that I did."
• "Disabled access is excellent, and as a bonus it's dog friendly for well behaved dogs."
• "Large selection of high quality plants, huge range of garden products."
• "Lovely outside seating area as well to enjoy a drink or something to eat."
• "Great plant and garden furniture selections."
• "There is a large indoor area for furniture and other odds and ends and a large open area for plants and trees."
• "Covers a large area with plenty of indoor and outdoor plants and furniture."

Cons:

• "The only negative is the poor layout getting to the tills... you have to negotiate between many, many displays of clothes and such before you can get to pay and escape."
• "It was difficult. They channel you around the shop, a bit like IKEA, which is OK if you are just browsing, but we wanted to eat first. and that wasn't easy, we had to ask how we place an order because it wasn't obvious on entry."
• "The recent changes to the layout do cause concern if you are disabled, the layout demands that you have to go round each stall and section and some turns are very tight for a wheelchair or mobility scooter."
• "It’s like being in IKEA. All dead ends. Very annoying."
• "Designed to have you walk all around the store to see all the goods. This is not good if you have mobility issues with associated pain."
• "Biggest gripe is the store layout. There aren't shortcuts to get where you want to go."
• "For disabled people to come from the outer plant area to the tills its more like an assault course."