GinSen Reviews Summary

Effectiveness of Treatments

Pros:

• "The water pill has been an absolute game changer for me."
• "I am not pregnant yet, but I already have results: my period started naturally just after a month of using Chinese herbs prescribed by dr Lily."
• "After first week using the herbal tea and Chinese medicine I stopped wearing socks for sleeping."
• "Coming to the end of my acupuncture treatment and the results have been absolutely fantastic, my doctor Dr Cindy has worked miracles on my eczema and given me so much relief."
• "After 1 week of taking my Chinese medicine I can feel so much improvement in my eczema."
• "After just two weeks of acupuncture (twice weekly) and herbs with Professor Zhang, I got my period - for the first time in 9 months."
• "After only 2 weeks of treatment with the natural capsule... my ovulation has improved significantly."

Cons:

• "I called back a few days later to ask if I could return the unused herbs... but the doctor basically just argued with me and didn’t explain what the herbs are."
• "I've only been twice and because of their sales tactics, I will go elsewhere. Sorry"
• "Everyone is really unprofessional, it is not worth it even to have a massage in that place."
• "No real excuses or try to make good the failure from their side."
• "Also no cup to get some water. The toilet doesn't have any light."
• "Decent massage but not the treatment I had booked."
• "Very bad experience. I went for a reflexology session, and the therapist was consistently putting body lotion and the way she was rubbing my legs I ended up having more pain than before."

Customer Service

Pros:

• "There’s a really nice atmosphere, and I’ve found all the treatment sessions very comfortable."
• "She provided me free consultation online and over the phone right away on fertility issues, what is quite unusual."
• "Dr Lili and her team are outstanding. They are not only professional, but also very empathetic."
• "They have really very experienced team on the ground, helping you after having a full consultation."
• "Very helpful staff and Dr Lilly was very helpful."
• "If I have a question I can simply contact them on WhatsApp."
• "The very kind and professional receptionist called the other location for me, canceled that appointment, and booked me in for an appointment at this location just hours later."

Cons:

• "Dont go there if u dont want to waste your money."
• "It is very disappointing that at this time, when so many people are working hard to support their industries despite Coronavirus, that there are organisations such as GinSen using scam-like methods to get free advice and services out of professionals."
• "Just stay away !!!"
• "Really stressful environment, you should avoid!"
• "Very disappointing and unprofessional. Halfway through the massage today, the receptionist walks in as my husband was being massaged and started talking about the price!!"
• "Learn to be polite!!! These are hard times for everyone. Avoid this place."
• "The customer service was awful, and I had the acupuncture by the doctor whose mobile phone kept going off during my treatment."

Professionalism and Expertise

Pros:

• "The doctors always provide accurate diagnosis, treatments and advice."
• "Brilliant knowledge of the body and diagnostic information from the physician."
• "The staff are highly knowledgable and professional."
• "I have recommended Dr Lily to family and friends who have also become returning customers, satisfied with Dr Lily's service."
• "Both practitioners Li Hua Li and Lin were able to pinpoint my ailments with great precision from my hair, pulse and tongue exam."
• "Her initial investigation and her questioning of symptoms is thorough."
• "Lily is deeply intuitive with many, many years of expertise and knows exactly what you need to move forward."

Cons:

• "No idea how they have so many good reviews! Felt like a bit of a con with the sort of prices and either shady or generic advice Dr Lily was dishing out."
• "The manager so called 'Doctor' Lily is only pushing every one to buy her herbs and have the acupuncture."
• "Lily Li Hua is an awful woman. She is aggressive and needs to be in a different kind of business."
• "My wife went there for consulting and acupuncture therapy and was treated very badly."
• "The place is dirty, and I had to work with a heating fun while providing the therapies."
• "Stay away! An official complaint was made to the British Acupuncture Council hoping we can close them down before they hurt more people who turn to them for help."
• "Their cupping equipment I didn’t like and didn’t get the result I usually do after my session."