Eat Tokyo (Soho) Reviews Summary

Service

Pros:

• "They have so many customers, luckily they have many staffs too. So the service was really good."
• "Staff is busy and efficient."
• "The staff here is really kind and helpful and make you feel really comfortable."
• "There are queues outside at certain times but staff are good at managing this."
• "Kim is worth a mention, he was excellent at keeping the queue in order and ensuring there was calmness and fairness."
• "The atmosphere is lovely inside- service is great too."
• "Service is quick and friendly."

Cons:

• "However, when I stepped out of the restaurant around 1300, I saw a really long queue."
• "However, service was a bit slow and laid back."
• "Last 3 visits for last 2 weeks, we wait our order about 30 minutes and today ramen for me was in 38 minutes and salmon teriyaki bento for my wife was in 46 minutes."
• "Not the customer service you need after a long day... But food is not bad."
• "The staff are not friendly and look like they going to have a fight with you."
• "One in particular is moody and not really have a service mind."
• "Service is horrible, rude and slow."

Food Quality

Pros:

• "Their menu is extensive, and all items have accompanying photos to help decide which dishes to order."
• "The food, especially the Bento Boxes and sushi rolls are all tasty and it's also relatively cheap!"
• "Amazing food as always."
• "Really great value for your money."
• "The freshness of the ingredients and the skillful preparation truly elevated the dining experience."
• "Sushi is also great. I can taste the actual Japanese's flavours and their philosophy in every mouth full."
• "The sushi at Eat Tokyo was nothing short of amazing, each piece crafted with precision and bursting with authentic flavors."

Cons:

• "Not all the food we ordered were nice."
• "A long wait to get a table, really bad food (ramen was a joke, sushi was just disgusting)."
• "Food wise... tuna was bad and doesn't look fresh, as you can see in the picture."
• "The food is terrible. It's bland and has no inspiration."
• "I was extremely disappointed with the quality of the tempura meal that I ordered."
• "The photo that they show on a menu is a lie! I ordered a salmon Donbury...it didn't look anything like the photo- 5 or 6 tiny peaces compared to at least twice that amount to the top image that they show on the photo."
• "The food was not that appealing when you know that eat Tokyo offers better in other branches."

Value for Money

Pros:

• "Eat Tokyo is a good choice for students like myself who cannot really spend more than £10/15 on a meal and it being really filling as well."
• "The sushis are definitely value for money with nothing too exceptional to offer but not bad either."
• "Eat Tokyo is always not too heavy on your wallet so I would still recommend the place for their great menu and price."
• "Been here several times and there’s usually quite a queue for entry at dinner time! But the food is good with very generous portions and probably best value for money for Japanese food in central London."
• "A very popular sushi restaurant for two reasons - good quality food, and inexpensive for London's standard."
• "Prices are super small for such a great quality."
• "The price is more than reasonable and offers excellent value for money."

Cons:

• "It was so disappointing because the price has gone up and the potions became smaller."
• "However, I removed one star because of the state of the bathroom and overall cleanliness is really not the best."
• "The prices aren't that cheap."
• "The price is definitely overpriced to what it should be."
• "It can be way too pricy for what you get."
• "Same with the place, too small and too many clients."
• "No one will clean your table even tho you’re out of space for next dishes."

Ambience

Pros:

• "From the moment I stepped inside, I was immediately captivated by the delightful ambiance, which made me feel like I had entered Japan itself."
• "The atmosphere is always great, feels very authentic."
• "Decorations inside are very warm and remind you of Japan!"
• "Good energy with the atmosphere."
• "The ambiance was fine, very Japanese style."
• "The staff always greet in Japanese, and good bye in Japanese, which build a good ambience around the experience."
• "Friendly service and nice decor."

Cons:

• "The place can get a bit stuffy if full as tables are close to each other."
• "The ambience is a typical basic restaurant and gets the purpose fulfilled but nothing fascinating or exciting about it."
• "The biggest problem I have with the place is how noisy it is."
• "It's not very clean in there, the decoration are all dusty."
• "Don't expect any atmosphere as it's just a moderate restaurant."
• "The interior is quite sterile and basic, nothing special!"
• "A bit tight in places as they've tried to fit in as many tables as possible."

Cleanliness

Pros:

• "The staff were amazing and fast, they know how to make the food look incredible."

Cons:

• "I was very disappointed with the bathroom! It was dirty and not well-kept!"
• "Cleanliness - is under question."
• "Toilets are in the basement, ladies have two cubicles and one was blocked, with what I was told about the mens, it was disgusting too, urine and tissue all over the floor."