Brunello Lounge Reviews Summary

Service

Pros:

• "The staff are very friendly and helpful with great local knowledge."
• "All the members of staff we spoke to were very polite and friendly."
• "The staff were second to none. Very very nice."
• "Staff were excellent, very allergen aware."
• "Staff nice sandwich did exactly what it said on the tin."
• "The staff was amazing yesterday for my friends wedding."
• "Fantastically friendly and accommodating staff who couldn't have done more to make us feel welcome."
• "Great service, good choice of food and atmosphere."

Cons:

• "Customer service very poor. I was greeted by a tall waiter who was only concerned about my food allergies."
• "The lounge was super busy but we managed to get a table and really enjoyed our food, they have an amazing selection of Gluten free food. Would have been handy to know when we were seated we needed to order at the bar as we waited for ages for someone to come and take our order."
• "Went to Brunello Lounge restaurant in Weston-super-Mare on Tuesday 21st of December with a friend for a late lunch... Never ever again will back to this place!"
• "Service was the best as always but they did have everyday tea and our coka colas drinks were flat."
• "Helpful staff on the doors, but the service was slow very very slow."
• "Service was not as good as normal, had to ask for some of the children's menu items that come as standard, and took 45 mins for the food."
• "I usually love the lounge chain and thought it was great when a local one opened. What an awful experience. Half hour wait for breakfast and it arrived before our hot drinks."
• "We visited the lounge today and found the member of staff who served to be no ot very helpful...firstly pouring the wrong coffee size for an American I and saying we should be buying breakfast which we had 2 hours earlier...won't go back again."

Food Quality

Pros:

• "The food was scrumptious and we all enjoyed our drinks."
• "The food was excellent. It looked great and tasted even better."
• "Really nice place. The food was great and good coffee."
• "All delicious. The staff were lovely too and food arrived very quickly."
• "Food is really tasty, loved it portion size could be a bit bigger but I guess it's just everyone is different."
• "The cocktails at Brunello Lounge are amazing! Really good service, can order from your table which makes things easier."
• "Food was great but there were (2) sanitary towels on the floor in just my cubicle."
• "This just an amazing place to eat. There's plenty of seating, the food is delicious, served very quickly and priced very well."

Cons:

• "Really noisy as the room.does have any acoustic baffles. We waited over half an hour for our food and hardly anyone was in."
• "Stopped in for brunch. Food was good sized portions... If you could remove AND replace freely, then it would be 5☆."
• "Good food and service with the caveat that the top of my burger fell off when being served."
• "Food was nice but portions seemed quite small if eaten without sides which you would need to pay extra for."
• "Disappointing meals compared to excellent last month. My Mum didn't eat all of her Chilli beef saying its not great in comparison to last months."
• "Food was good quality would have liked a few more chips and the coleslaw didn't seem as chunky as in the past but would still go again."
• "Shocking service, went for a friends birthday breakfast in November 2018 and the birthday girl never even got her meal!"
• "After having a burger presented to me which wasn't cooked I was given another burger which was void of cheese and was covered in caramelised onion leaving it tasteless and vile."