Crewe Audi Reviews Summary

Customer Service

Pros:

• "The help I received was above and beyond my expectations."
• "Les at Crewe Audi was brilliant... Fantastic and easy to deal with."
• "Josh helped me every step of the way, making me aware of all the processes we went through."
• "The receptionist was fantastic as was Mark Dovey."
• "Josh was kind, knowledgeable, patient and charming."
• "Joshua Ridge who couldn't have been more helpful."
• "Tim was on the ball 24/7. Always there to help."

Cons:

• "Very bad customer service."
• "Worst aftersales service i have ever received."
• "6 months have now passed and nobody had been in touch with me."
• "Disgraceful service from any car dealership let alone a supposed premier brand."
• "I have lost all faith in Crewe Audi and now the car, as no reasonable explanation has been given regarding the repair."
• "For three weeks been trying to get in touch with the salesman that sold me my car and I have rang 6/7 times and he hasn't returned my calls back."
• "Completely ignored on recent visit here... Not great choice. Very small selection of cars."

Vehicle Condition & Quality

Pros:

• "Our bran new Audi arrived, we collected it and he made sure it was perfect for us."
• "Simply had to write a review after using Crewe Audi for some warranty work on our own Audi A5."
• "A great service from Crewe Audi rectified a problem under warranty no problem."
• "The car looked brilliant on the video and even better when I collected."
• "Received a detailed breakdown of what they did on my car and any advisories."
• "Had a recent MOT, repair and timing belt replacement. Very pleased."
• "Our faith in a main dealer has been restored!"

Cons:

• "The car looked like a right off the bonnet was a totally different colour to the rest of the car the alloys where marked the front bumber had stone chips."
• "Horrendous experience dropped my car in for a recall came out and had too pay over £200 for a new remap as they removed the old one without telling me also left with a load of lights on my dash they gave the car a wash it came out with paint damage on my rear bumper!"
• "Once It had been hastily valeted and ‘checked’ it had a cracked windscreen, stone chips and a damaged alloy and tyre."
• "Terrible clunking on the rear when selecting from drive to reverse."
• "Audi Pre sense warning failure, any type of adverse weather and this completely goes off and says it is unavailable."
• "MMI system Intermittent Fault, whereby it disconnects from phone and screen goes blank."
• "48 volt Alternator Failure (Mine has failed at 13.000 miles."

Sales & Staff Experience

Pros:

• "I can’t compliment Frankie Moran from Crewe Audi enough! I picked up my new car last week and it’s been such an easy process."
• "I would highly recommend this dealership and will definitely be returning when the time comes for us to change our car again."
• "Josh made sure that when we came to see the vehicle, that all our questions were answered about the history of the vehicle and the features about the vehicle were fully explained."
• "Dealt with Tom from Audi Crewe for a part I needed for my car - Really helpful, polite and quick to respond throughout."
• "Travelled down from Whitley Bay to buy our Audi Q3 where we had a great experience with Matt and James where nothing was too much trouble."
• "Michael was such a great person to deal with, really listened to what I wanted, made great recommendations, nothing was too much effort."
• "Josh R got me an amazing deal on my Q2."

Cons:

• "Overall, pretty poor effort."
• "Terrible customer service I was disgusted in their attitude."
• "Rude salesman ( Jack ) Before they would even consider talking to me they was demanding my personal details to progress the enquiry."
• "I filled in a part exchange form online... three days later and no response… obviously not that interested in selling cars."
• "Everything is A* up until they take your money once they’ve got there hands on your money they ignore emails, phone calls and don’t return calls."
• "Our new car experience from here has been very disappointing and Audi customer care has been shocking!"
• "I found the sales person Michael Madely rude and arrogant."

Dealership Environment & Service

Pros:

• "We've had our existing car serviced at Crewe Audi for many years and have always been extremely happy with the service received."
• "I've done with them my servicing and some other check ups and I'm more than happy with service they provided."
• "Taking COVID-19 seriously with first class safety in place."
• "Sophie & Mark in the service department. Excellent service & extremely professional."
• "We have stayed loyal to Crewe Audi for many years as the service there is second to none."
• "Always quick to reply to any queries and answer any car related questions!"
• "Hugely positive experience at Crewe Audi."

Cons:

• "Dreadful buying experience, I ordered an Audi e-tron in late March, for delivery in September... Reluctantly I cancelled my order."
• "What came next was the most obnoxious, condescending, patronising little man that I’ve ever had the misfortune of meeting."
• "Just your average main dealer trying to make money out of you."
• "A member of staff completely blanked us, there was no eye contact whatsoever although he walked past us a number of times."
• "Don't trust Audi Crewe !!!"
• "Poor experience overall, continually trying to overcharge for simple repairs."
• "Once they have your money it seems they lose interest very quickly."