Nando's Bristol - Aspects Leisure Park Reviews Summary

Customer Service

Pros:

• "Friendly staff and very professional."
• "Ruben has recently taken over as manager & I can genuinely say is making a huge impact on the customer service!!!"
• "Staff are attentive and we got seated quickly."
• "Service was quick and friendly, what you would expect from Nando’s - perfect for a quick tasty hot meal."
• "The team were so friendly and attentive and nothing seemed like too much effort for them."
• "Staff were super attentive, service was quick and precise."
• "The manager Adam was chatty and attentive - he caught my eye when I was looking for mayo and brought it over for me straight away."

Cons:

• "Literally 20 minutes later I had to chase this up!"
• "Staff looked bored and not interested."
• "Rubbish service. The staff are rude and the food took 40 minutes and they were not even busy."
• "The lady standing at the door is way more rude and will treat you like a trash!!"
• "Unhappy with everything its twice a time happened one of the girl on the door she is so racist she did very bad behave."
• "Waitress that served us was entirely rude, no smile shown at all except for when she was talking to her colleagues."
• "Rude staff got our attention by clicking his fingers in my face and shouting oi oi."

Food Quality

Pros:

• "Food - Mostly cold and soggy, chips were OK, but then that's hard to get wrong!"
• "The quality of the place and food was better than the other nandos I've been to before."
• "As a veggie I was very happy with my Imitator wrap which was done to perfection and in good time."
• "Nando's is my go to place for peri peri chicken, and the sauces there are absolutely amazing."
• "The food was quick too. Enjoyed it very much and would definitely recommend to anyone who haven't been before, you don't know what your missing!"
• "The food was lovely and very filling."
• "Nearly forgot, our food was well cooked and tasty."

Cons:

• "Waited 1 hour for food which never came had to ask for are money back."
• "Food was bland for a lemon and herb chicken."
• "The chicken was overcooked on one side and slimy not crispy skin on other side !!!"
• "Food took a while to come, ordered the frozen yoghurt which took the staff 35 minutes to bring an over an empty tub."
• "Food is tasty but over priced for what it is!"
• "The food in this Nando not as good as the others Nando, always feel the chicken is so dry and not good flavour."
• "The food was average at best, poorly seasoned and the bread used for the burgers was incredibly cold in contrast to the filling."

Atmosphere

Pros:

• "This a very good Nandos for atmosphere."
• "Nice atmosphere, well priced, good options, even for vegetarians!"
• "The seating area is spacious, so you're not sat too close to others."
• "Nice atmosphere and a range of cuisine to chose from."
• "Atmosphere is wonderful as it was quiet when I visit around 2-4pm on weekday."
• "Overall this Nando's is a really great restaurant. Inside, it is well decorated and a very nice atmosphere."
• "Very nice and it is halal."

Cons:

• "The restaurant wasn’t even half full. All in all the experience was less than adequate and actually ruined our evening."
• "Atmosphere - loud 'boom-boom' rap rubbish, stickey floor and tables."
• "It was very off putting having kids running around our table and on the seats pretty much jumping over our heads."
• "The tables by the door are quite cold though as the wind blows in."
• "It was cold in the building I was so cold i had to put a coat on."
• "But chicken wraps and corn on the cob temperature wasn't even warm."
• "Huge wait time. Served after 45 minutes."

Hygiene

Pros:

• "Free refills on soft drinks."
• "The restaurant was clean and tidy and overall was a pleasant experience."
• "This Nandos is very nice and clean."
• "They have completely refurbished and extended the restaurant. Looks so much more modern, spacious, and inviting."
• "Staff were friendly, helpful and efficient."
• "Our meals were delicious both times though!"
• "Food was very good and reasonably priced."

Cons:

• "Tables aren’t cleared and look like a health hazard."
• "Very bad experience…. everything is soo dirty and dusty."
• "Drinking glass had a weird smell probably where the dishwasher hasn’t had any attention to it."
• "While waiting I saw how dirty was the kitchen and the chefs all seemed untrained."
• "Very disappointing father's day and staff not very helpful."
• "Our table was incredibly sticky, even though I'd seen staff cleaning the tables whenever parties left."
• "Curved sofa seated area slightly dirty."

Service Efficiency

Pros:

• "Didn’t have to wait too long for a table."
• "Staff are friendly, food is always good on the very rare occasion something goes wrong they've always compensated us with free food for next time ;))"
• "Went to Nando's Longwell Green with my husband. Arrived at 22.35 and restaurant closes at 23.00, they still let us have a table and didn't bother us at closing time."
• "Great service, loving the new system. Never have to leave your table, order and pay on your phone and food comes to your table."
• "Easy system to follow, just scan the QR code and join the virtual queue for a table."
• "The queue system was organised well and the staff made every effort to turn around tables quickly."
• "Visited on a Saturday evening after a trip to the cinema - thought it was going to be really busy but we only had to wait about 5 minutes."

Cons:

• "I had the misfortune to visit Nandos at Longwell Green this afternoon and I was appalled by one of the managers there."
• "We ordered a nandos for delivery and it never arrived, delivery driver didn’t knock, press the doorbell or ring or tx the phone number link to our account."
• "Once the food turned up, some items were mixed up."
• "We have very bad experience! We went in there for father dayin the evening time and waiters ruined that day."
• "Consistently unable to get an order correct, when getting home there is always something either wrong with the order or missing."
• "Waited a whole hour for my food because they had forgotten my order and had to make it again which made me miss my film."
• "The drinks machine wasn’t working and the girl behind the till didn’t have a clue what she was doing."