Giardini di Sorrento Reviews Summary

Staff and Service

Pros:

• "Most of the staff were polite and welcoming."
• "The service is always brilliant, and they are happy to have large groups which is great."
• "Service very good."
• "The staff were very friendly, informative and efficient."
• "The staff and chef were fantastic and nothing was too much for them."
• "The staff were so lovely."
• "All staff were friendly and helpful."

Cons:

• "His attitude instantly flipped and was very defensive and upset."
• "Pathetic, rude and petty are the only words that come to mind."
• "The customer service was awful as we weren't even compensated for all this hassle."
• "Talk about rude people."
• "Wandered past looking for somewhere to have a drink... to be abruptly told 'no, this is a restaurant. We are fully booked'."
• "One of the chefs was shouting at someone at the top of his voice for ages and made us feel a bit uncomfortable."
• "The man who ushered us to a table was unwelcoming."

Food Quality

Pros:

• "The seafood linguine and can’t wait to have it again and my wife had the best tiramisu in her life."
• "They sang happy birthday to me and the cake was to die for."
• "If you like homemade food and authentic recipes then look no further."
• "High quality, very tasty dishes with very generous portions."
• "Pizza and pasta of top quality for affordable prices."
• "Everything was really fresh, so tasty, and very reasonable!"
• "The food here is truly delicious and is a little taste of Italy in Cardiff."

Cons:

• "Garlic bread I had was only toasted on one side, cheese needed more melting."
• "The starters (calamari) were okay but not great."
• "Parmigiana was too salty as well as Ragu, Risotto was too spicy."
• "The pasta I ordered was drenched in sauce and was too tomatoy and not flavoursome at all."
• "The Margherita was disgusting the sauce was very little and with no flavour."
• "The Beef Arancini being spoilt. The meat was smelly and the taste was sour."
• "Too much salt."

Ambiance and Atmosphere

Pros:

• "Atmosphere was relaxed and friendly."
• "The ambiance and decor inside the restaurant were also very appealing, felt like you were in Italy!"
• "Nice, cosy atmosphere."
• "Always a great atmosphere!"
• "It was such a lovely atmosphere with the music and decor."
• "The atmosphere was fabulous."
• "The atmosphere, including music, was perfect."

Cons:

• "Decor was in need of maintenance in some areas."
• "But the one thing spoiling the evening was the shouting from the kitchen."
• "Pleasant restaurant but oh so loud! We could hardly hear each other speak."
• "My only gripe would be that the music was a little loud at times."
• "We went to catch up with family and we just couldn't hear each other."
• "The welcome was very bad."
• "My food was dropped on the floor and my wife had finished hers before I started."