DLG Auto Services Welwyn Garden City Reviews Summary

Customer Service

Pros:

• "Impeccable service right from the first phone call and email."
• "Fantastic service from all the team at WGC."
• "DLG Auto Services was brilliant. They demonstrated professionalism in their standard of work and their communication."
• "Very responsible car repairer. She let me know the progress from time to time."
• "The staff were extremely efficient and had good communications, the driver who collected my car was friendly and updated me."
• "Paul who collected and delivered our was a lovely man. He was very efficient telling us every thing that was going to happen."
• "Pleasantly surprised. Good communications, polite staff."
• "Really efficient very professional amazing service."

Cons:

• "Not particularly straight forward if you have a query about the work being done. Phone calls not returned."
• "Less satisfied with how pushy they were about returning it on the day the repairs were finished."
• "They showed repeated failings around flexibility after making arrangement and changing at the last minute."
• "Realy bad service. I had to wait 7weeks to sort out my van's rear door."
• "Only problem not able to contact reception via phone very easily at all. Also not replying to my emails."
• "The only slightly negative point was that I was told when arranging my repair that it would take at least 7 days but actually took 3."
• "However, there was a long wait for parts, not DLG's fault, just typical of the shortages every industry seems to be experiencing at the moment."
• "Not good as day says, after 7 days with no Courtesy car from DLG or Insurance Company."

Quality of Repairs

Pros:

• "Car repairs were completed three days ahead of schedule, car absolutely spotless and detail valeted."
• "The bodywork repair to mine was done to a very high standard and I was able to get it back on the Thursday."
• "Very responsible car repairer. She repaired my car very good and also very quick."
• "They did an amazing job, very nice people."
• "Cosmetically they’ve done a wonderful job."
• "I can quite honestly say I’m very impressed with the repair carried out on my car."
• "The repair of my car in DLG auto services (welwyn garden city) was arranged by my insurer for a minor accident repair."
• "Very efficient service. They kept me informed throughout the process via text, email and calls at what stage they were at."

Cons:

• "Cosmetically they’ve done a wonderful job. However mechanically they have ignored it. How the vehicle can be signed off for release when you have to turn the steering wheel 90 degrees to the left to drive straight I have no idea."
• "Not good as day says, after 7 days with no Courtesy car from DLG or Insurance Company I have my car finally back to me with a couple correction in painting."
• "My 10 week old car was sent here by my insurance company for massive front and rear damage caused by a third party."
• "My car was brand new fresh out the showroom brand new plate got smash into by a Arctic lorry! Ruined the hole back of my car took over 3 weeks to get back."
• "My car was took in for a bodywork repair after being hit on the rear bumper, and I was overwhelmed with the quality of work that my car had received when I got it back."
• "Work was completed to a very high standard. Special mention to the delivery driver of the courtesy car, very professional giving notice when dropping off and on return."
• "They collected the car at the agreed time. Regular phone updates on the progress of the work. Job finished within 2 days. Car delivered in time as promised with regular update on the ETA."
• "Repair took a long time although this was due to parts availability. Was a little surprised that the area around the replaced rear hatch was not cleaned before repair and remained uncleaned after."