Address: 50 Park St, Bristol, BS1 5JN, United Kingdom
Phone: +441173021467
Rating: 4.6
based on 221 reviews.
Atmosphere and Decor
Pros:
"Everything is very beautiful here, and it’s a nice setting to catch up with friends or come on a date."
"The place has a vibe on its own. Perfect for a coffee date."
"A lovely place, nice and cozy. There is plenty of sitting area."
"The atmosphere was nice and inviting and staff was really friendly."
"This place is a must for those who have a sweet tooth."
"Discovered Mrs. Potts online and had to make a visit based on the mouthwatering menu! It's a lovely, modern, cosy establishment."
"The decor is lovely and the toilets were well kept. Plenty of quieter seating at the rear."
"My go-to for a nice hot chocolate or chocolate cake! If you have a sweet tooth you will not be disappointed."
Cons:
"Lighting pretty dark and low. The only natural light is only at the front. Quite clinical at the rear end, no designs or plants."
"Well decorated shop but could do with some ambient music to add something to the environment."
"Tables were a little dirty but the cafe itself was nice."
"I wasn't offered any pouring chocolate over my cake which I would have loved had I known."
"The tables didn't get cleaned at all when we were there. We kept moving the dirty plates to other tables."
"The chocolate cakes and treats look out of this world but the one we tried (sorry can't remember which one) was a very light moose but neither of us enjoyed it."
"We waited 20 minutes for our latte and cup of tea (nobody else waiting!), by which time, we had finished our cakes."
"There is no table service which is fine and the staff were good 👍."
Service and Staff
Pros:
"The manager exceeded my expectations at every turn, and gave me excellent attentive customer service that went above and beyond."
"Very friendly service too."
"Staff were really friendly."
"Staff were very pleasant and very friendly, and apologetic for poor utensils."
"Staff were friendly and helpful."
"The staff are always lovely and fun, and are the type of staff which invite you with open arms and you almost find yourself wanting to be best friends with every time you see them."
"Their staff are extra kind."
"I'll have to bring friends back here for sure."
Cons:
"Staff were a little frosty."
"The staff were very friendly but we had a 30min wait in a que before we were able to order."
"Whilst I do appreciate staff are keen to finish their shift it's extremely disappointing to see there are hardly no table no seat as all chairs have been already tidied up."
"Awful customer service. Had to wait for so long and when finally next in the queue the staff didn't acknowledge us at least look at people's faces and say something."
"The service is very slow (17 mins for a slice of cake and a hot drink with no-one in front - to take away!)."
"The service was excellent, everyone was kind and patient."
"Unfortunately, the dream cake was basically a slab of ganache and no actually cake. The toilets were absolutely disgusting."
"Over priced and service was rubbish."
Food and Drink Quality
Pros:
"The hot chocolate was so creamy and tasty. Not like your standard watered down hot chocolate you get in some places."
"The cakes also looked really great."
"The chocolate mousse cake was quite nice too! Perhaps a bit too sweet for my taste."
"This place is chocolate heaven! Both cakes tasted soft and fresh."
"Cake was flavorful but significantly overpriced."
"Cake slice is good for how much money it is, decently sized."
"Worth mentioning that their staff are extra kind. Now with their new shop looking lovely, i would recommend a nice well developed app that you can order for collection and collect stamps."
"We're glad we went; it's a lovely, modern, cosy establishment (slightly more "hip" than I'd imagined), with a delicious and varied menu."
Cons:
"Cupcake was a little dense and the salted caramel taste was quite mild."
"I really didn’t think very much to the quality of the product."
"The hot chocolate at the bottom wasn’t really of the quality I’d expect of a chocolate house."
"I gave 4 starts based on cleanliness, service, taste of food and price."
"Cake was flavorful but significantly overpriced."
"The only natural light is only at the front. Quite clinical at the rear end, no designs or plants."
"I wasn't offered any pouring chocolate over my cake which I would have loved had I known."
"Tables were a little dirty but the cafe itself was nice."
Pricing and Value
Pros:
"Price is reasonable for the area."
"Not the cheapest but definitely worth it."
"It's not the cheapest coffee or cake you'll ever eat but we think you should see it for what it is: a treat!"
"So I feel that this place is on the upper side of value, they are pushing it in terms of price but to be honest I would pay it again as the whole experience felt that little bit nicer than the ordinary cafe scene."
"This is the best chocolate cake I've ever had. It costs a pretty penny (around £4-5 a slice), but it is genuinely in another league to any other cake I've ever tried, so it is worth the money."
"I just moved to Bristol and as I was roving around one Sunday afternoon, I popped in to Mrs Potts. Initially somewhat bewildered by the array of cakes and goodies, I went for their Chocolate Dream Cake: quite simply this is the best cake I’ve ever eaten."
"The chocolate was good although at £3.50 for the hot chocolates and £5.50 for a milkshake it wasn't that good."
"I ordered some of the Rocky Road packs online and my order got lost by Royal Mail over the very busy Christmas period. I got in touch with customer service and Eve was an absolute delight to deal with, sending replacements out which arrived very quickly."
Cons:
"Cake was flavorful but significantly overpriced."
"It's incredibly expensive, the service is very slow (17 mins for a slice of cake and a hot drink with no-one in front - to take away!) and the food while it looks great, tastes so-so."
"If they can’t respect their customers, they are not deserving of our money."
"We paid £13.50 for the 2 hot chocolates and the brownie but I don't think we'd have visited at all if we knew about all the out of stock items."
"The brownie was virtually all sugar and lacking in any other dimension, also £4.20 which is extortionate for the quality."
"They had no table for us but didn’t mind us spending our money and then expected us to stand with our cups of tea and cakes because the empty tables were reserved."
"We've been here plenty of times and the food and drinks are wonderful, usually the atmosphere is too but when we went yesterday we were hovered over the entire time we were there by who we assumed was the manager."
"Fantastic. If you're a chocolate lover this is the place for you. It is an absolute must."