Address: 13 Comely Bank Rd, Edinburgh, EH4 1DR, United Kingdom
Phone: +441313431717
Rating: 4.3
based on 162 reviews.
Customer Service
Pros:
"Lewis was really helpful with guiding me through the process and the rest of the team were amazing with how quickly they found tenants getting them set up and negotiating a very good rent."
"Maria’s been very helpful with our move in process - we had our contract signed and the keys a week after viewing the property and we’ve been able to easily make edits to our moving in inventory."
"Stuart and Lewis at the Edinburgh branch have been first class in finding a suitable tenant for us; they were always professional and the communication has been first class."
"Lewis from Northwood Edinburgh kept me updated at all times and I found him reliable, professional and very efficient."
"They responded promptly to all our emails and queries and processed our application for the flat very quickly, which was a fantastic help."
"Everyone at Northwood was really helpful and kind."
"Very kind, supportive and helpful staff."
Cons:
"I can't believe how little this agency cares about clients."
"Very poor service. Could not recommend Northwood as letting agents to deal with as tenants."
"A general arrogant attitude and despise for the tenant is all you'll get from them. AVOID at all cost."
"Worst service from a letting agent I've ever experienced. Lethargic attitude to fixing issues and when they do finally get around to fixing them, it's a half-assed job."
"Absolutely disgraceful company."
"This agency is unprofessional, disorganised, and dishonest."
"Absolutely horrible agency."
Property Management
Pros:
"Northwood have been excellent In assisting me in letting my flat."
"I cannot recommend Northwood highly enough. I have used them to manage my properties for many years and they have constantly gone above and beyond."
"So far my experience as a tenant has been great and I would really recommend Northwood if you are looking to rent a flat."
"I used the tenant find service which has been very economical, quick and efficient in finding excellent tenants."
"They have done everything-from supervising & organizing a refurbishment (include all soft furnishings) to the minute every day problems that arise in any home."
"Northwood's entire team also respond to my clients' needs and requests on maintenance and property management with empathy and solve any issues successfully."
"The transition from rental to sale was seamless with all matters being managed and supported by the Northwood team."
Cons:
"The oven had dirty trays covered with tin foil, the oven door did not have a seal on it and we couldn't use it for 2 weeks until they sent an engineer out."
"We also just discovered that the property is also infested with mice."
"I have had several times when I was sleeping and I woke up with someone in the house."
"No one cares until I left the review last week. The engineer only came for once and cannot fix the door. Then there is no response."
"When we moved in the flat was extremely dirty despite being 'cleaned' and there was even a blood stain on the bedding provided!"
"None of the extractor fans in kitchen worked (One of them was fixed by Northwood after 6 months of continued chasing)."
"A very rude woman will visit your accommodation every 2-3 months and take pictures in every room."
Communication
Pros:
"They seem to care about bad reviews as I once had an agent call me within 6 minutes of me posting a negative comment about them in a private Facebook group after they had been ignoring my emails for about a week."
"Excellent experience from helpful, knowledgeable and professional local team who understand the needs of investors from personal experience."
"Rent is always paid on time and communication with Northwood is always fast and comprehensive."
"Responses to emails are always quick as well."
"They’ve been very communicative and responsive throughout the process."
"Everyone in the office has been great (Clare, Luisa) and the whole team."
"If any repairs are needed Northwood team are very quick to arrange it and are always very helpful with any queries I have."
Cons:
"No one has called me so I decided to send an email myself."
"Apart from sending us notification letters with them undertaking routine inspections every 3 months, I have had almost no communication with them for 1 year and a half."
"They have HIDDEN from me the fact that the owners wanted to sell the flat."
"Two or three times an engineer came round without keys when we told them no one was home and he would need to pick up keys from them."
"Well after that no communication at all with Northwood."
"I have to say that after I saw the flat, I checked the reviews for this agency and some of them made me sceptical if I should proceed to rent with them."
"When my husband called to tell them that they can't enter the property like that without prior notice as in the contract, the manager shouted at him over the phone."
Financial Aspects
Pros:
"I would definitely recommend any tenants to go through Northwood letting agency in Edinburgh for taking property on lease, you will be at right stop for property management solutions :)"
"Highly recommend them for their professionalism throughout the entire process."
"Thanks to Northwood for providing such excellent service and properties."
"They are very effective and always solve any issue as soon as possible."
"Rent is always paid on time and communication with Northwood is always fast and comprehensive."
"I wouldn't hesitate to use them again as a landlord and will be requesting their services again I am sure."
"I would 100% recommend this company."
Cons:
"Agency fees are illegal in Scotland but Northwood make sure they get money from you somehow."
"When you finally end the tenancy, even doing a deep cleaning, they will charge you £80 (+ £20 of administration) for cleaning any signs of dust, searching in the most hidden objects."
"The cleaning fees at the end are also over way over the top, especially when the flat was not clean in the first place when I moved in."
"Be aware that they do not pay landlord license."
"That means if you try to move away at any point other than at contract end irrespective of the notice period, you will be forced to pay the exorbitant 330 pound advertising fees."
"My main issue was that an initial 150 pounds was added to my first month's rent to cover the landlord's 'expenses' without any warning."
"I don't recommend at all this agency. We've paid before leaving our apartment a professional team to clean it and even though they took us an incredible amount of money to do a 'proper cleaning'."