Ojo Rojo Reviews Summary

Staff and Service

Pros:

• "The staff were all very friendly and made us feel welcome."
• "Service was fast, attentive and super friendly."
• "Staff were very friendly and very welcoming and explained everything."
• "Staff were very attentive."
• "The customer service from our waitress Caitlin was outstanding."
• "All servers were fantastic. Especially Gabe who was extremely helpful, friendly and professional."
• "Our server was extremely helpful, honest and knowledgeable."

Cons:

• "We were immediately made to feel unwelcome and burdensome."
• "Our waiter really did not advise on a suitable amount of food for three people and we ended up ordering mostly crisps leaving us dissatisfied."
• "Service lacked slightly, we had to approach the bar at stages to order."
• "The service was pathetic and food / drink quite expensive."
• "Service was ok, but there were options off of the menu and they had no flexibility in the kitchen."
• "The staff are very friendly when you have there attention but they are experts at pretending to be busy and glazing past you."
• "When we were finally served it felt as if we were being milked for cash in the last few minutes of service."

Food Quality

Pros:

• "Really good Mexican tapas style restaurant."
• "Very good quality and tasty food."
• "The food was amazing, especially the pulled pork tacos and corn ribs."
• "Food, cocktails, surrounding and atmosphere were so incredible, my partner and I were in heaven."
• "The food is always fresh and delicious. Many vegan options available."
• "The food was fantastic. While it is ‘Tapas’, the portion sizes are very good."
• "All the food is gluten free and they can do it all vegan too, very friendly."

Cons:

• "The pork tacos were bland, no taste at all. Pork was watery."
• "The wings were ‘flabby’ rather than crunchy."
• "The chicken in the chicken tacos were cold as if they were not defrosted and the nachos were the worst we’ve had."
• "The food itself was pretty bland, nothing like Mexico, and really a collection of snacks."
• "The food varied between poor and inedible. They tried to charge us full price for drinks sold during happy hour."
• "In terms of the food, very very bland and unspiced, way too overpriced for the portion size and quality."
• "Messy carelessly put together sloppy stale tacos with a ridiculous price tag for what they are."

Ambiance and Decor

Pros:

• "Great decor, fantastic service."
• "An upbeat atmosphere."
• "The atmosphere was perfect. Just the right lighting, on theme music at just the right volume that you could hear it, but talk to people."
• "Stunning venue, no doubt, and I could see myself coming back."
• "The inside décor was inspiring."
• "The atmosphere was nice."
• "The atmosphere is great, DJ too."

Cons:

• "The high table we were pointed at wasn't very comfortable."
• "It can be a chilled out place to go for a drink in the evening (depending on which night you go - I recommend early to mid-week), as the décor/ambience enhances the dark, evening mood. Weekend nights are usually the busiest, so the 'chilled' becomes noisy."
• "We booked the roof terrace for dinner, which on arrival was told to us is unavailable."
• "One set of tacos arrived on a cardboard box."
• "The decor also made it quite cozy and the blankets on all the chairs helped everyone to make to the end of a cold night."
• "Disgusted by the attitude of the barman when we popped in for a drink."
• "They messed up the food and drinks we ordered since some items were missing and didn't even bother to inform us."

Value for Money

Pros:

• "The cocktails, while a little pricy are a must have!"
• "Very good value for money."
• "Overall great venue great value for money."
• "It's pretty decently priced also although the drinks are really expensive."
• "The food was a reasonable price and quality."
• "Very reasonable prices too."
• "Such a low price for such amazing food!"

Cons:

• "Also caught out by being asked if we wanted some water on the table which ended up £4 a bottle."
• "We were offered water upon sitting down which was later charged despite us not asking for it (£4 per bottle)."
• "It was however quite expensive for what it was, plus adding the 12.5% service charge right away is cheeky in our opinion."
• "The drinks were a bit on the pricey side £4.50 for 330ml beer."
• "The food is definitely overpriced for what it is."
• "That and a drink set me back about £34, we debated dessert but decided against it."
• "Pricing was extremely reasonable, we paid £58.10 for three mains, a side, two desserts, three cocktails and a beer."