Address: Grey's Quarter, Newcastle upon Tyne, NE1 7AP, United Kingdom
Phone: +441912612346
Rating: 4.2
based on 155 reviews.
Service
Pros:
"Laura is legitimately one of the sweetest waitresses I've ever encountered, she made the visit absolutely lovely."
"Service was outstanding. They missed off a burger patty in my daughter's Texas stack burger and before we had time to ask them they were at the table and apologising."
"The staff were friendly 👍🏼."
"Staff were friendly, helpful and efficient, the service was good and my burger was tasty."
"The staff are the friendliest I've met so far and go out of their way to help you."
"Absolutely amazing, the whole experience was just so lovely. the staff were so welcoming and friendly."
"Service was amazing. Our server was Greta, and she was fantastic clearly loved to help people."
"Very friendly staff, seated straightaway, service was bang on I can't fault it."
Cons:
"If the waitress had been more attentive (instead of chatting to pals) she would have been able to squeeze at least two more rounds of drinks out of our table."
"The staff took 5 minutes to provide me the menu but the food arrived within 15 minutes."
"Guess they only value large tables so they can slap a service charge on them."
"Always nice food, although male server very ignorant, we waited at the door he proceed to walk past us to have a bite of food."
"We waited for about around 40 minutes for our orders to arrive."
"Guess they only value large tables so they can slap a service charge on them. When you ask a server if you can place your order, you receive a condescending 'I am busy right now, ok!'."
"Waited 10 mins at the door while 5 members of staff stood laughing and drinking at the bar."
"The service was horrendous, got sat and ended up waiting nearly 30 minutes for someone to take or order for food and drinks."
Food Quality
Pros:
"The burger was mostly ok and the fries good."
"The cheesy tortilla garlic thing changed his entire life. The cheese absorbed into his tongue, the crunch echoed through his ear canal."
"The nacho was delicious the take not bad the southern fried chicken tasty but the beef not fresh."
"The food, cocktails and the service was amazing! We were given sombreros to wear during our meal."
"The food was absolutely incredible. Cooked perfectly with a genuine care and consideration."
"The food was great: well cooked and tasty without being too greasy."
"Delicious food, fabulous service, and took on a table of 8 walk in without batting an eye lid."
"Absolutely love it here, me and my girlfriend go here all the time and the: food, staff, environment, wait times, and atmosphere are all brilliant!"
Cons:
"Food was not nice steak was basically all gristle and no flavour at all."
"The chicken was nice but small portion. Fries cold onion rings were not good."
"Their steak dont give you the impression that you want to come back."
"Food was okay, and the staff were very nice, however their service was bad."
"Main meal was nice (I had vegetarian chilli) and a good service but the portion was ridiculously large."
"Food was really nice but if you don't order starters at the same time as you order your main meals the server will get really annoyed."
"The food was nice but I paid 15 pound for 2 wraps with the smallest amount of beef in."
"Food decent, if unspectacular. Staff attentive enough, but service could be best described as pedestrian."
Ambience & Atmosphere
Pros:
"Nice ambience and well laid booths. Enjoyed the Spanish beer."
"A wonderful lunch time in Mexican style! Quick and friendly staff; Delicious food with fresh ingredients."
"2 for 1 cocktails before 8pm is the main attraction here and the Margaritas are lovely, the food is nice as well."
"A lovely vibrant atmosphere. Couldn't ask for a better breakfast! And clean tables."
"The restaurant is very spacious and has a great atmosphere so great for couples or larger parties."
"Interesting menu of Mexican food. We had a sharing platter and plate of loaded fries. All very tasty and relatively decent value."
"Great experience at this restaurant, popped in for some starters & drinks for my partner’s birthday and were treated to a free bday drink and brownie."
"It is a great place, nice atmosphere and friendly staff."
Cons:
"Will have to note: the stairs down to the toilet are freezing and was getting a draft near where we were sat."
"Didn't think it was good value. Better food available in Newcastle for same price."
"The layout and decor catches the eye as you walk by. I think that’s why we went in. Could do with more choices for vegetarians."
"The disabled toilets however, were indescribably filthy."
"Meal was only 'ok' had to return the drinks as they were see through, was busy at 1pm on a Friday when we were there, but by far the worst thing was the deafening music."
"Disinterested inattentive staff. At no point were we asked how our meal was until we had finished."
"Ordered the BBQ chicken and pulled pork, chicken was not sliced and the pulled pork was in chunks not shredded, also the peppers where in big chunks so hard to put in wrap's."
"Service was extremely slow, food took nearly an hour to arrive despite the restaurant not being busy."