Tortilla Newcastle Reviews Summary

Customer Service

Pros:

• "Staff is really friendly, great customer service."
• "Very friendly staff willing to help and guide first time customers through the menu."
• "Alanna and Harry were both incredibly knowledgeable and attentive."
• "Jack was very polite friendly, helpful and had excellent customer service."
• "Was served by Jack who was great, exemplary customer service skills!"
• "Adam was very attentive, polite and welcoming and helped us enjoy the occasion."
• "Service was incredible and we especially LOVED the frozen margaritas… Megan was amazing looking after us."
• "The service was brilliant. A special shout out to Holly who was very attentive!"

Cons:

• "The person who took our order was extremely rude. She was barely audible and we could hardly understand her."
• "Unfortunately one member of staff clearly didn’t want to be there and found it absolutely necessary to snatch a can of Coke out of my hand."
• "Took 20-25 minutes to get 1 portion of churros despite 6 members of staff doing not a lot."
• "Was waiting five minutes to be given my food after paying for it because the lady couldn't find napkins."
• "The young lady talking me through all the options was very pleasant and helpful, her colleague however needs to reconsider her attitude before tending to customers."
• "Total joke. Ordered on Just Eat at 19:55 with the advertised delivery time being 30-45mins. It is currently 22:02 and I am yet to hear where my order is."
• "First time visiting so wasn't sure what to expect. Would've been helpful to have had someone out front to show you to a table and explain how it worked."
• "We came 40 minutes before close, and there was a huge queue but Adam stayed composed and was very polite."

Food Quality and Options

Pros:

• "Had the tres tacos and my friend had a the baked burrito. Excellent food, loads of choices in meat, and the atmosphere is decent."
• "Food tastes great just think charging £7.10 for the smallest tacos I have ever seen is a bit much."
• "YOU’LL LOVE IT Food is soo nice, I just tried the new chicken Pibil and it’s another level, juicy and tasty!"
• "The food wasn't great and definitely not worth the price."
• "Called in for a takeaway lunch on a crazy busy Saturday. It was delicious & I had no dietary reactions."
• "Great food with many choices and promotions."
• "Has a subway type feel in terms of how the food order is processed. Had a chicken burrito which was delicious and the nachos with cheese on the side was excellent."
• "One of the nicest burritos I have ever had in my life. Good quality ingredients and not too badly priced for a city centre."

Cons:

• "Food wasn't great and definitely not worth the price."
• "Very expensive for what we got I felt. The quesadilla was soft rather than crispy."
• "Burrito was nice but rammed with rice, no salad. Not much cheese."
• "The nachos were dry when we asked for some more sauce as they were bare the manger said we had to pay £1.10."
• "Not happy left there. I have ordered chicken burrito. The worst burrito I have ever tried. Chicken meat does not taste like chicken."
• "The Margerita was whipped so much it was impossible to drink."
• "Great tasting food, but really terrible hygiene practices."
• "For the lukewarm, 80% rice burrito I got, it was way to pricey. Meat was burnt, medium hot sauce is so not hot."