Address: The Street, Charlton, Malmesbury SN16 9DL, United Kingdom
Phone: +441666823904
Rating: 4.5
based on 129 reviews.
Food Quality
Pros:
"Lovely food, the chefs know their stuff."
"Every one of our dishes were delicious (which is hard to find)."
"The food was tasty."
"Breakfast was top notch with lots of choices!"
"Excellent food and great menu!"
"The food was delicious and my Dad enjoyed it so much."
"Dinner was, as always, spectacular."
Cons:
"I chose the Pie of the day, which was Chicken and was quite disappointed! The pastry crust top and sides were too thick and it was difficult to cut."
"The food was mediocre."
"Food variable. ‘Pork and parsnip’ pies particularly poor."
"The roast dinners were inedible, meat so tough you couldn’t cut it, potatoes not cooked and kale was raw."
"Mash and pie with dinner were dry."
"Expensive and pretentious food, crazy wine prices."
"The food when it arrived was very poor; overdone fish, few chips of which 10% were the dregs of the chip-pan."
Service
Pros:
"The service and staff were exceptional."
"The staff were all so friendly and helpful."
"The staff were very tentative and everything was done with courtesy and a smile."
"They could not have been more accommodating, helpful or friendly, they were brilliant!"
"Kes and the team were lovely and accommodating and looked after us well!"
"Really friendly and helpful staff - every single one couldn’t have been nicer."
"All the staff are friendly and attentive to needs."
Cons:
"The atmosphere was lacking, and the service was poor as the waiters spent most of their time in the restaurant's pub area."
"Expensive and slow service."
"The service was slow and very poor."
"We visited Easter Saturday and all was well apart from friends of the waiting staff were eating and they spent a lot of time at their table chatting…"
"The waitress eventually came and said they were short staffed and long delays were likely."
"Very poor service very poor food."
"Poor service, manager messed up our order."
Accommodation
Pros:
"The room was very comfortable and we had a great night’s sleep."
"Room was spacious spotlessly clean and had everything you could ask for."
"Lovely clean, comfortable and welcoming stay."
"The room was clean and the bed was very comfy and we both slept very well."
"Our room was so comfortable, came with a gorgeous bath and a super breakfast."
"We stayed overnight in the family hotel room and it was perfect for us."
"The rooms are full of charm and character."
Cons:
"It’s a fabulously old country pub, not a building designed as a hotel, so the room layout etc is a bit quaint/compromised."
"The only little issue was that there was only a bathtub with a shower head, and nowhere to mount it when standing."
"The room we stayed in was cold with no shower (only a Victorian bath with a shower head but no way to hold it up)."
"Access to our attic room was by two very steep flights of stairs then access via a very low low door shaped to the contour of the ceiling."
"Room only has portable radiator for heating without thermostat."
"No hot water on the third day so no shower/bath we had to wash in cold water."
"The EnSite had a dormer style roof window that had lost its blind some time ago and would not shut so when we had a downpour it leaked in."
Value
Pros:
"Prices seemed good value, and signing up for their loyalty rewards scheme seems a no-brainer, as we'll definitely be back."
"Lovely simple food at a very good price."
"Loyalty discount scheme available on a Wednesday."
"The food was prepared and presented flawlessly and the quality of the food, far outweighed the final bill."
"Great beers, even better food."
"Lovely simple food at a very good price."
"The food was excellent."
Cons:
"The only thing that would put us off re-visiting, which was also voiced by other friends we saw in there was the high price of the food, despite it being good it was far too expensive for a pub meal."
"Please avoid as the prices are high and the quality is none existent."
"Not great value for money, £21 for a Charcuterie board sharer and chips."
"Very disappointed Christmas dinner. Turkey dry and salty. Veg was hard."
"Food was overpriced for what it was. Fish and Chips 13 quid. For a small piece of overcooked fish."
"Really Really Really bad food experience, served cold, sent back main under cooked."
"I had a meal on opening night that was inedible (excessive seasoning in gravy) .... Not impressed!"
Atmosphere
Pros:
"Everything you want from a country pub."
"The place itself is very cosy and decorative."
"Looking like this could become a local haunt for our family in the local area. Offering a good concise menu in pleasant indoor and outdoor surroundings."
"Being very dog friendly (allowed in the restaurant as well as the bar) made it even better."
"Fabulous traditional pub. No loud music, just the noise of convivial chatter."
"It's a great inn to enjoy good beer, lovely food and a great atmosphere provided by some colourful locals."
"Great atmosphere, lovely selection of wines and beers, dog friendly."
Cons:
"Unfortunately, the current owner Butcombe are trying to turn this lively country pub into a gastropub."
"Hosting was non existent, very impersonal and unattentative."
"On arrival was shown to a table out the back, which was a grim area."
"Pub had a lovely traditional atmosphere."
"Unfortunately, we were a little disappointed with a few things."
"Services times not as advertised."
"As the only eatery in the village it is not good for hikers and walkers."