Address: 38 Grand Parade, Harringay Ladder, London, N4 1AQ, United Kingdom
Phone: +442088001177
Rating: 4.7
based on 144 reviews.
Customer Service
Pros:
"Danny was absolutely amazing and I cannot thank him and Paul Simon enough for the help and support they offered me."
"Ahmed, who was directly handling my sale, and Abdul, one of the directors... were there throughout the sale, offering invaluable support and advice during the whole process."
"Throughout he has been responsive and easy to contact."
"Couldn't have asked for a better service."
"The entire team have been consistently professional, responsive and kind and I would trust and recommend them implicitly."
"Professional, friendly and reliable and they get the job done."
"They were fantastic and quick with communication and kept me updated throughout the process."
Cons:
"Often information they gave contradicted previous information making it impossible to know really what was going on."
"Failed continuously to engage, communicate or show an ounce of empathy."
"Since writing this post I've been contacted by the owner Richard who added that they used the prospect of another buyer as leverage to rush through the sale from start to finish. This was clearly unethical and uncalled for."
"Abdul took it upon himself through arrogance and ego to make the situation more painful at every stage."
"Do not use Paul Simon. Extremely unprofessional."
"Regrettably when you find the property you want you can't choose the agent, but as a seller please choose experienced sale agents who properly understand the process, tell the truth, communicate fairly with all parties and don't threaten to pull the sale on numerous occasions in order to rush things through."
"Inexperienced sales agents (Aaron) dealing with million pound properties led to my purchase of an easy sale into a 4 month series of daily calls, threats, lies and flat out disrespect."
Property Sale Process
Pros:
"They stuck at it and stuck with us until we got our sale over the line, against all odds."
"I would recommend the professionals in the current market for selling in London."
"I always received straight forward, fair and honest advice from them and they were easily contactable when I needed to hear it!"
"Danny understands the market and knows the area and drove a lot of interest in the property over a very short space of time."
"Their knowledge of the local market also allowed them to pitch the asking price just right."
"We felt fully supported and guided by his high level of experience."
"The team, led by Sagar, carried out the sale efficiently and dealt with arising issues promptly."
Cons:
"Although we got off to a slow start due to originally mispricing the property in the months prior, we did get there in the end for which I am thankful."
"It was a struggle to sell my house and took them almost a year from first going on the market."
"I'm still waiting for them to return my spare set of keys, which i've now asked for 3 times."
"Service i received was changeable and I refused to have one agent (Aaron) have anything to do with the sale after witnessing him show people round my house, just useless."
"The worst estate agent in the area, 3 viewings in ten weeks and a ridiculous offer (£60000 less than the asking price)."
"Finally sold for 80,000 less than initial asking price, but they did sell it... So best I can say is, they sure are tenacious."
"Paul Simon live up to every awful estate agent cliche there is."
Communication & Responsiveness
Pros:
"James, Reuben and the team were always contactable, always helpful and informative to two complete newbies to the home buying process."
"Richard dealt with my sale from start to finish... making himself available to listen and offer advice at every twist and turn."
"Christiana and the team at Paul Simon move this on very quickly. They were communicative through the whole process sometimes going out of their way to communicate with solicitors and bridge any gaps."
"Vince was genuine, helpful and always in regular contact. He responded to my emails promptly and was always available to answer my queries."
"Sheikh was incredibly helpful and communicative throughout the whole process, from viewings to completion."
"The whole team knew what was happening so we could call at any time to ask about progress and get an answer."
"Aaron was very helpful, and kept me informed throughout."
Cons:
"If you value your health and time steer clear."
"I would strongly advise anyone thinking of selling their house with Paul Simon to think again."
"I would like to express my thanks to all at Paul Simon after just completing my fourth sale through them."
"They dispel the belief that estate agents cannot be trusted… we were able to trust our house sale with them while we were 500 miles away and they did not let us down."
"Having used Paul Simon twice now I can safely say that I would use them again and again."
"Communication was kept at all times and transparency encouraged."
"Different people from Paul Simon helped us throughout the process, and all of them were very nice people and excellent professionals."