Half Way House Reviews Summary

Food Quality

Pros:

• "The quality was very good and the sauce was very tomatoey but could have done with more meat but was great."
• "Could see the pizzas being freshly cooked. They weren't bad. Decent size and pretty generous amount of toppings."
• "The food was hot fresh well presented."
• "Gorgeous flavorful food all with calorie count for those of us who appreciate that."
• "We both had lasagna and that came with garlic bread and a side salad."
• "Food was beautiful, all of the staff were so refreshing, good humour, polite, lovely place."
• "The fish finger sandwich was so tasty."
• "Had pizza which was exceptional, crispy, tasty and hot."

Cons:

• "Unfortunately both of these were cold on arrival at the table."
• "The lasagna was so dry it was like eating gandhi's flip flop."
• "My pizza was lovely but the rump steak was under cooked and very bloody when cut into."
• "Lasagne was like mush with no flavours and dryer than anything."
• "The Gammon I'm sure was still alive on my plate."
• "The steak had been ordered as medium rare and was over cooked."
• "Both had hardly any meat in them and they were tiny!"
• "Ordered an all day breakfast without the blackpuddings, when they arrived one had a blackpudding on, no sausage or mushrooms, which the other had, chips cold bacon well over cooked n salty."

Customer Service

Pros:

• "The serving staff were very good and apologised offering a free drink."
• "My first impression was how friendly and helpful the staff were, a young team but genuinely eager to please."
• "The staff service was really very good it was extremely busy too."
• "Lovely pub with lovely food and lovely staff."
• "Staff were helpful and provided an allergy booklet, on request, for a child on a restricted diet."
• "Staff very polite, friendly & happy."
• "Staff were so friendly and really look after you as a customer."
• "Friendly helpful staff and fair prices."

Cons:

• "Paul, the manager who I flagged down, gave a perfunctory apology and refunded me for my meal."
• "When staff advised of cold pizza they took it to the kitchen and heated it in the microwave making it dry."
• "We opened for the beef burger instead after requesting a new meal, only to receive ‘punishment on a plate’."
• "Staff didn't bother offering to give our dogs any water!"
• "Upon entering the pub, staff were not friendly and welcoming."
• "Meter and greeter was very rude. Made to feel uncomfortable and unwelcome as didn't have a reservation."
• "Arrived and we asked if we wanted to pay before food had arrived took us by surprise so we said sure, perhaps this is policy due to customers non payment."
• "Mix up on our group's orders, including forgetting one of drinks and telling us they did not have a dessert we had ordered."

Ambience and Facilities

Pros:

• "Large, free car park to side. Proper disabled bays, clearly marked and giving ample room to open your doors."
• "Massive car park, good start. Quite busy but we found a booth."
• "Lovely ambience, friendly family place."
• "Well appointed bar to handle busy times, plenty of staff which saw quick service as well as clean and clear tables."
• "Great outdoor space and nice atmosphere."
• "Lovely furniture inside, making me feel at home and relaxed."
• "Large bar and dining areas with a large car park to the side."
• "This place had a complete refurbishment a couple of years ago, and it looks immense inside and out."

Cons:

• "There was no warm welcome upon entering the pub with my wife and dogs."
• "Upon entering the pub, staff were not friendly and welcoming."
• "Meter and greeter was very rude. Made to feel uncomfortable and unwelcome as didn't have a reservation."
• "The only good thing i can say is the staff were extremely friendly and quick."
• "Following the refit we were looking forward to this being a family dining destination, unfortunately the football has taken over and this is more of a pizza and pint football pub."
• "Visited during eat out to help out. Very busy but got a table without problem. Ordered soup which had to be sent back as it was tepid."
• "Will not be returning. Meter and greeter was very rude. Made to feel uncomfortable and unwelcome as didn't have a reservation."
• "Terrible experience ordered braised beef came out as tough as old shoe leather, changed meal to a pizza as it was something quick, didn’t enjoy it one little bit."