Catherines Inn Reviews Summary

Food Quality

Pros:

• "Tbh the food was tasty and value for money."
• "Stunning food cooked by Chloe Hobbs."
• "All 4 of us that visited enjoyed our main meals and puddings which were generous portions and tasty."
• "Food was excellent, good value for money."
• "The food arrived it was hot and fresh."
• "Excellent staff, for a Hungry Horse the food was very well cooked. It's excellent value for money."
• "Food was nice and worth the money."

Cons:

• "Food is incredibly basic, all reheated from frozen."
• "Not the best food. Food arrived quick but it wasn't hot, chicken wasn't fresh and husband's steak was overcooked."
• "Food very overcooked and over priced."
• "Food was cold, gravy was concealed the bar staff couldn't have cared less."
• "Vegan fish and chips awful!"
• "Food is always Terrible but I suppose you get what you pay for."
• "The classic fish and chips which looked and tasted as if it had been cooked the previous day."

Service

Pros:

• "Always a warm welcome from Julie 😊"
• "Julie was very friendly and was a great help!"
• "One staff member indian lad was outstanding, other staff were lovely, he went the extra mile."
• "Staff wise are friendly, kind and helpful especially LEWIS, Jak and Robin, Their easy to talk to and they genuinely take an interest and get involved."
• "Service was very quick and friendly."
• "The staff were extremely helpful and polite."
• "Staff were very polite, welcoming and extremely helpful especially our server Emma."

Cons:

• "A truly awful manager who needs some more customer service training."
• "Landlady is moody and not welcoming at all."
• "Staff slow and miserable. No rush to serve or take orders."
• "Absolutely appalling service, leaving us to search for food for our two children !!!"
• "Staff are lazy and take ages to get anything done, Service is terrible."
• "Awful service, took ages for drinks to arrive, all eventually arrived at different times."
• "Customer service was shocking."

Ambiance and Cleanliness

Pros:

• "Clean, tidy and appealing."
• "Fantastic family atmosphere and relaxing."
• "It had a cozy, comfortable atmosphere."
• "Once inside there's plenty of seating to choose from and the atmosphere is quiet and chilled with ambient music playing."
• "Generally the pub was clean and comfortable."
• "Very clean inside including the all access toilets."
• "Lovely little pub/restaurant with a decent amount of parking spaces."

Cons:

• "The soft play is clearly closed, but they haven't updated the website!!"
• "Decor is looking a bit shabby in areas - looks like they have had leaks in from the ceiling and windows."
• "Its just a bit shabby inside, and having a light fixture covered in stains above my head was a little off-putting."
• "The car park is very small and not ideal as half is on a steep hill."
• "The seating area near the play pen for the kids generally looks like a bombs hit it and the carpet was sticky and the tables also."
• "The Inn is not very well maintained, paper on ceiling falling down and held on with cellotape black mould on walls by windows, health inspector would close this down."
• "Dirty and uninviting."