RS Motors Reviews Summary

Quality of Repair Work

Pros:

• "They use best of best technicians, tradesmen, materials and so forth."
• "What can I say best bodyshop ever... these guys are five star all the way."
• "Vehicle has came back to me looking brand new!"
• "The repair to our range was top notch, the staff are a credit to your company."
• "Work completed on time and to a very high standard."
• "The vehicle was returned perfect you would never know that a repair had been performed."
• "Quality of repair work was good, all issues fixed to the bodywork of my vehicle and the car was presented back to be clean inside and out."

Cons:

• "I asked RSMotors to refurb my alloys... They did fixed the issue which I was happy about but when I got the car back alloy wheels are now in 2 different shades."
• "When I received my car I noticed more damage to my paint work all sticky stiff all over my car that wouldn't come off and the alloy I had repaired was all cracked."
• "Took a few attempts to get it right miss matched the door and wing sent it back due to this and over spray all over my motor door pan not fitted correctly rubber bungs missing from door."
• "The car also shakes quite badly above 60mph and when braking from 50mph."
• "Turns out the entire panel is now filler."
• "They said they are repairing the two wheels which wasn’t done."
• "Absolutely appalled with the service received from RS Motors. Returned my vehicle with the heating not working & alloys damaged."

Customer Service

Pros:

• "Customer service initially was good booking the car in etc."
• "Samran kept me well informed throughout the repair and the rest of the staff were very friendly also when I collected my vehicle."
• "Staff were friendly and very professional. Would definitely recommend to everyone."
• "Samran and Ritchie who contacted me were friendly and polite and were flexible with car pick up and drops according to my convenience."
• "Staff are friendly and knowledgeable and when you phone in for an update the information is always available without having a long wait time."
• "Sophia and Tiffany were very helpful and friendly in sorting out all the paperwork and car checks."
• "The staff were very helpful and even dropped me home on the opposite side of the city centre after I left the car with them."

Cons:

• "Do not use this company unless you want over a year of your life taken over by stress and lies."
• "Never dealt with such an unprofessional company."
• "Customer service is awful: very hard to get them on the phone."
• "The lady on the phone comes across as rude, hangs up the phone on you."
• "Poor customer service in how they deal with people here."
• "Appalling service. Never answer the phone & not especially helpful when they do."
• "Absolutely disgusting customer service and they even threatened me."

Efficiency and Timeliness

Pros:

• "It only took a couple of days to get my vehicle back."
• "Work completed on time and to a very high standard."
• "The repairs were carried out to a high standard, they collected my car from my work and dropped it back off for me."
• "Kept me updated throughout repairs and my vehicle was returned back to me in no time."
• "Also the work was done quickly - all told in just over a week."
• "The work was carried out within one day, provided a courtesy car."
• "As the work carried out was repair work only and no parts needed to be ordered, I thought the time taken was reasonable."

Cons:

• "In total they had my car for a month to replace some glass and touch up some paintwork."
• "The wait for the car was just over 3 months."
• "After having the car for nearly 12weeks I finally got it back and once home on the following day noticed that they had missed a small part of the trim that was damaged."
• "This garage had my car for 8 months and 2 days to fix a bumper."
• "Absolute joke. My vehicle had minor bumper damage... Delayed by over a week."
• "When my car first went in I returned to see half the work not done."
• "They have a problem with communication as i was told my car would be ready on a Monday and somehow that Monday got changed to Tuesday."