SMART Repairs (formerly DentRepairs / WheelRepairs) Reviews Summary

Customer Service

Pros:

• "Customer service is second to none."
• "The customer service was first class."
• "Ian and the team provided fantastic customer service."
• "The customer service was truly exceptional and I highly recommend this company."
• "Top class customer service from Ian."
• "Very friendly and professional service - 10/10 recommend!"
• "Exceptional service from Ian and Jonny from start to finish."

Cons:

• "Very poor service and time wasted, I took the morning away from work in order for the car to be in one place."

Quality of Work

Pros:

• "Exceptional work from the team at dent repairs."
• "The repair was carried out to an extremely high standard."
• "They repair alloy wheels, including diamond cutting, to a very high standard."
• "The repair was so good I could not see where the original damage was."
• "The work carried out was of the highest standard and reasonably priced."
• "They did a fantastic job and put me on a new tyre at a very competitive price."
• "The work done was immaculate, everything looks as good as new."

Cons:

• "When checking the car out in daylight it seemed the colour on mine were very slightly off."
• "On one occasion the paint finish was slightly orange peel but they re did and made perfect."

Professionalism

Pros:

• "The guys are really proud of the work they do."
• "The staff are really professional, the workshop is spotless and the customer waiting room is very well appointed."
• "The workshop was very clean and professional."
• "Skilled professionals and I would highly recommend them."
• "Very professional, polite and most importantly work done to a very high standard."
• "Extremely professional."
• "They're a professional organisation and the guys clearly take real pride in doing a great job."

Cons:

• "The reason given was that they would not correct work that had been previously carried out by another company."

Value for Money

Pros:

• "Excellent value for money for a top quality refurbishment."
• "At a great price too."
• "The price was VERY reasonable and the alloys looked like new."
• "For excellent value for money."
• "The cost was very reasonable."
• "Price charged was lower than the opposition."
• "They charge for the quality they deliver, and that is worth the money all day long for the meticulous attention to detail and customer care."

Cons:

• "Price was quoted over the phone without vat when it was clearly selling to a consumer and not a business."
• "It wasn’t the cheapest but I’m more than happy with the results."

Communication

Pros:

• "Ian made sure he kept us informed on the progress."
• "The team were all very informative."
• "Great communication and pristine workshop."
• "Lee Ansell is definitely an asset to Smart Repairs Ltd..he kept me informed of arrival time..extremely courteous."
• "Chris was professional and gave excellent notice of his arrival and explained clearly what the process was and what could be achieved."
• "The staff have been amazing helpful especially Iain, who kept me updated at all times."
• "Quote provided promptly by a Mr Ian Hobson, repairs spot on."

Cons:

• "I can only assume they get some kind of void visit payment from insurance companies." (implying distrust in the company's intentions)