Address: Ipswich Rd, Cardiff, CF23 9AQ, United Kingdom
Phone: +442920488885
Rating: 4.5
based on 143 reviews.
Customer Service
Pros:
"Having dealt with this company on more than one occasion, I can honestly say that their customer service is nothing short of 5 star."
"The staff kept us informed about everything that was going on."
"They keep you updated by phone and text service."
"Everyone was so kind and helpful."
"The customer service is exceptional."
"The team were professional and curious throughout the whole process from the receptionist to the damage accessor."
"Professional service keeping me up to date every step of the way from dropping my car off to picking my car up."
Cons:
"Didn't repair all the damage and my car is now in a new repair centre, multiple faults developed after repair."
"Had a few issues initially in regards to getting the work on my car started."
"nothing but poor customer service and attitude from the staff."
"Impossible to get hold of, unfortunately they were the only company within Cardiff who my insurance would deal with."
"Very snooty, not helpful and unreliable all round."
"Terrible service. Booked an appointment in a week advance along with a courtesy car. Arrived there and cancelled it straight up saying they have no courtesy car."
"service mediocre you get spoken to like a child."
Quality of Repair
Pros:
"The workmanship carried out on my Peugeot e-208 GT was perfect. Colour match impeccable."
"Highly recommend 1st Choice Accident Repair."
"Really pleased with the repair; new bumper, boot sprayed and another panel polished as a kind gesture."
"He sorted out the problem quickly and the car looks good as new!"
"Had back end damage and damage to my rear quarter. You can’t even tell it’s been repaired."
"The repair was FLAWLESS I cant tell its been in an accident... which is all you want!"
"Done in around 1 working week, to a very high standard - you can't tell anything happened."
Cons:
"Avoid at all cost ! YOU HAVE BEEN WARNED"
"now won't start and left me on the road side (once again)and now they are refusing to fix it been told because I have complained about the quality of work they no longer want to deal with me"
"TO OUR HORROR THE FRONT WHEEL HAD A CRACK IN IT......"
"Absolute cowboys had my car on and off for nearly 3 months"
"They did not fit the boot lid properly (uneven and do not close properly) has a rattly noise."
"Came back with a second hand bumper fitted full of dents and scratches."
"On their first attempt, their filling and paint correction lasted a few months before the issues underneath began to show through again."
Communication
Pros:
"Were communicative and understanding throughout and provided regular updates on the repair progress."
"Highly recommend as they communicated by text messages and phone calls to say when the car was ready."
"Very vocal and understanding!"
"Sion was very courteous and professional throughout the whole process and kept my wife informed."
"Sean went out of his way to even speak to my insurance company for me."
"They regularly contacted me to keep me up to date with the repairs."
"They constantly sent updates at every stage."
Cons:
"had a small issue and when i phoned up the response was that 'they had no reecord of me'"
"Edit- Response is laughable but as expected zero accountability."
"That response they gave was a lie!!!!"
"When we picked it up it was not fixed at all and the guy that came out to check the vehicle had a Terrible attitude on him."
"The delivery driver who returned my car, and said 'it's your fault mate for lying to the insurance company, yeah they told us mate, you're a liar'"
"Majority of bad reviews gets a reply with sorry we have no records of you.. yeah right!"
"For customers of the garage, take your matters with Two Face and make a coin flip when your car ends up here."