First Choice Accident Repair Reviews Summary

Customer Service

Pros:

• "Having dealt with this company on more than one occasion, I can honestly say that their customer service is nothing short of 5 star."
• "The staff kept us informed about everything that was going on."
• "They keep you updated by phone and text service."
• "Everyone was so kind and helpful."
• "The customer service is exceptional."
• "The team were professional and curious throughout the whole process from the receptionist to the damage accessor."
• "Professional service keeping me up to date every step of the way from dropping my car off to picking my car up."

Cons:

• "Didn't repair all the damage and my car is now in a new repair centre, multiple faults developed after repair."
• "Had a few issues initially in regards to getting the work on my car started."
• "nothing but poor customer service and attitude from the staff."
• "Impossible to get hold of, unfortunately they were the only company within Cardiff who my insurance would deal with."
• "Very snooty, not helpful and unreliable all round."
• "Terrible service. Booked an appointment in a week advance along with a courtesy car. Arrived there and cancelled it straight up saying they have no courtesy car."
• "service mediocre you get spoken to like a child."

Quality of Repair

Pros:

• "The workmanship carried out on my Peugeot e-208 GT was perfect. Colour match impeccable."
• "Highly recommend 1st Choice Accident Repair."
• "Really pleased with the repair; new bumper, boot sprayed and another panel polished as a kind gesture."
• "He sorted out the problem quickly and the car looks good as new!"
• "Had back end damage and damage to my rear quarter. You can’t even tell it’s been repaired."
• "The repair was FLAWLESS I cant tell its been in an accident... which is all you want!"
• "Done in around 1 working week, to a very high standard - you can't tell anything happened."

Cons:

• "Avoid at all cost ! YOU HAVE BEEN WARNED"
• "now won't start and left me on the road side (once again)and now they are refusing to fix it been told because I have complained about the quality of work they no longer want to deal with me"
• "TO OUR HORROR THE FRONT WHEEL HAD A CRACK IN IT......"
• "Absolute cowboys had my car on and off for nearly 3 months"
• "They did not fit the boot lid properly (uneven and do not close properly) has a rattly noise."
• "Came back with a second hand bumper fitted full of dents and scratches."
• "On their first attempt, their filling and paint correction lasted a few months before the issues underneath began to show through again."

Communication

Pros:

• "Were communicative and understanding throughout and provided regular updates on the repair progress."
• "Highly recommend as they communicated by text messages and phone calls to say when the car was ready."
• "Very vocal and understanding!"
• "Sion was very courteous and professional throughout the whole process and kept my wife informed."
• "Sean went out of his way to even speak to my insurance company for me."
• "They regularly contacted me to keep me up to date with the repairs."
• "They constantly sent updates at every stage."

Cons:

• "had a small issue and when i phoned up the response was that 'they had no reecord of me'"
• "Edit- Response is laughable but as expected zero accountability."
• "That response they gave was a lie!!!!"
• "When we picked it up it was not fixed at all and the guy that came out to check the vehicle had a Terrible attitude on him."
• "The delivery driver who returned my car, and said 'it's your fault mate for lying to the insurance company, yeah they told us mate, you're a liar'"
• "Majority of bad reviews gets a reply with sorry we have no records of you.. yeah right!"
• "For customers of the garage, take your matters with Two Face and make a coin flip when your car ends up here."