Dove Properties - Student Accommodation and Residential Lettings in Sheffield Reviews Summary

Property Management

Pros:

• "As a landlord, Dove's team has looked after our property for the past nine years. The service throughout has been faultless."
• "The entire team are wonderful. Emma has been fantastic throughout our time with Dove and we are so grateful to her, Josh and Lindsay for all they do for us."
• "As Landlords we receive excellent support both in securing tenants and especially with the maintenance side of things."
• "I have been renting a property from Dove for the past year and have been more than happy with their service. The house was clean when we arrived and any maintenance issues were resolved usually within a day or two of contacting them."
• "They are always professional, easy to contact, and we receive nothing but good feedback from their tenants."
• "The team have been great and especially Emma who was quick to reply and helpful throughout everything."
• "Staff have been very helpful in terms of moving in and maintenance of the house."

Cons:

• "And when they eventually got round to fixing any problems there was never any notice until the builders where banging on your door."
• "Awful company who robs students money at every chance."
• "Condescending when we reported issues with white goods even though an internal pipe seal for filling had failed."
• "We have moved into a house with; mould, marks and damage on walls from previous tenants."
• "House was beyond filthy when we first moved in, everything eventually broke down."
• "House was in such shambles when we arrived that we had to delay our move in date due to maintenance not being performed before we moved on."
• "You also would discover the room has severe pest infestation including leeches, slugs and mice."

Customer Service

Pros:

• "Great experience. Jodi from Dove was professional, helpful, and quick to reply."
• "Dealt with Lindsay and Emma, very professional, very quick and easy to get done what needed to be done."
• "Very quick response time and also very helpful."
• "The staff at Dove Properties are very professional and polite."
• "Emma and the team were very friendly over the phone and when we picked up the keys. Very quick responding to emails regarding requests after we had moved in."
• "Jodi Viggars has been extremely helpful and cooperative throughout the process of letting my flat."
• "Jodi was supportive and patient the whole time."

Cons:

• "Booked a viewing with dove and was told 5 minutes before my viewing (after driving an hour) that the property was taken."
• "Slow, manipulative, unorganized."
• "Communication isn’t great and I wouldn’t go with them again."
• "I was informed I would receive a call-back from Dove on several occasions, which never happened."
• "Absolutely appalling service from Dove, with poor communication from both the LandLord and the Project Manager."
• "However, we were a bit unsure about who to contact regarding specific needs (for example maintenance) as we weren't provided with specific email addresses."
• "Upon calling the agency I was met with rudeness, impolite manners and interruptions."

Professionalism

Pros:

• "I have carried out aerial and satellite TV work for Dove Properties for over 8 years now. My experience has been 100% positive."
• "I have worked for Dove Properties (along with other companies) in the capacity as a Maintenance Contractor for the last 8 years, I can honestly say that Dove is the best company I have had the pleasure to work for."
• "I have been doing decorating and maintenance for dove for over 2 years now and find the owner and all the staff very professional and easy to get on with."
• "They're approachable, friendly and professional.....just good people."
• "Had a guy called Corey should me and my friend round today. He was really polite and kind and gave us the space/time we needed to look round."
• "Absolutely wonderful team, they helped me in a time an urgent need 20 minutes before closing and didn’t hesitate to help."
• "The service the team at Dove provides is of the highest standard."

Cons:

• "Awful company, been with them for 2 student houses."
• "Absolutely diabolical company. Do not use these if your daughter or son want to rent a property anywhere to be honest."
• "This is quite possibly the worst student landlord in existence."
• "I would not recommend Dove Properties to anybody."
• "Individuals at Dove are nice enough but as a company I would not recommend."
• "The Woman who showed us around the house expressed her very condescending and unnecessary opinion about how and where me and my friends 'should' live."
• "On the moving day, you will find out it is not the room they showed you in the viewing."