McDonald's Reviews Summary

Service

Pros:

• "Good food, friendly service."
• "Would like to give special thanks to you all, specifically Chloe for helping us today."
• "I would like to thank Tyler for all his help with my order tonight... He was very polite, and patient and gave me 100 % customer service."
• "Food tastes better than most other McDonald's, service is usually pretty quick and surprisingly get my orders correct."
• "Very friendly staff... Nice to see security on the door keeping it a nice family restaurant.. Food was freshly prepared and delivered to the table very quickly."
• "The service is very good 👍 the toilet area was very clean and plenty of space and excellent if disabled 👌."
• "Although COVID restrictions are still in place the staff were friendly, helpful and quick to serve."

Cons:

• "Staff definitely need retraining."
• "Staff talk among themselves (some of us customers have work to go to) rather than clear orders."
• "Staff not really interested in helping."
• "Service slow."
• "3 times in a row received the wrong order, 2x wrong address and the last received our receipt with our items stated but completely different items inside the bag."
• "Took food got home and realized they packed the wrong burger."
• "Staff talking behind customers backs when told had nothing but abuse off the member of staff."

Cleanliness

Pros:

• "Good atmosphere and it's always clean."
• "The toilets are very clean."
• "Clean and seems hygienic, plenty of choice for food children and adults alike."

Cons:

• "If I were able to leave no stars I would, they had just mopped the floors and yes there were wet floor signs however even with traction on my shoes me and my family were slipping."
• "Messy, dirty tables with food, rubbish and sauce over them. Also rubbish and food all over the floors."
• "All tables were dirty, it was quiet, I asked a worker to clean the table and he passed the cloth for a literal second and left the table dirty right in front of me."
• "The queuing system was absolute chaos. Impossible to social distance."

Delivery & Order Accuracy

Pros:

• "Food warm and fresh if you go through the drive through or if you go into the store and wait for a takeaway."

Cons:

• "The delivery drivers bulked outside made it intimidating."
• "Ice-cream had melted by the time it came over."
• "Do not use delivery. Food is usually cold and soggy, takes a long time to deliver, and 99.9% of the time something will be missing whether it’s food, sauce or straws."
• "Forgot half the meal and refused to refund missing items for two separate orders back around mid September (via just eat)."
• "Ordered a delivery and it was stone cold when it arrived."
• "Just had half a delivery called them to ask where rest was for them to say not their fault it's drivers go online and report it to get money back... disgusting service."
• "We ordered £40 worth of food for delivery, the lad that delivered was lovely, however we received a completely different meal that was with £4.30."

Ambiance & Environment

Pros:

• "Quite useful as it is the only food place open late at night!"
• "A pretty good outlet for McDonald's as it is near pretty much everything so it is easily accessible."
• "The location is ideal and has free parking."

Cons:

• "They always let school kids just sit in there with no food or drink and mess around."
• "The idiots tend to gravitate towards here as their hub."
• "Lots of delivery drivers just hanging around waiting for orders."
• "MacDonald's used to be good, now you have to stand around waiting for your food with people constantly trying to walk past you."
• "To active to relax and enjoy the food, staff are friendly but parking close is a hit and miss, due to only small car parks around this area of town."
• "Popped in for a hot chocolate after Christmas shopping and wish I didn't bother. Sat at the table and then surrounded by teenagers screaming, swearing and shouting."
• "The place had lots teenagers which was not pleasant, more like a kindergarten rather than a restaurant."