Address: Southern Terrace, London, W12 7GA, United Kingdom
Phone: +442032491919
Rating: 3.8
based on 375 reviews.
Food Quality
Pros:
"Pad Thai was great - as expected!"
"The Green Curry, on the other hand, had a rich and aromatic sauce that perfectly complemented the tender chunks of protein and vegetables."
"The food was really great and delicious."
"Every dish was hot and tasted amazing."
"The food was absolutely exquisite! My favourite was the calamari (highly recommend!) absolutely incredible food, high quality and impeccable flavours!"
"The Tamarind roasted duck was cook perfect and full of flavor."
"The food is great. Tastes are authentic and packed with flavour."
Cons:
"The red jungle curry was a bit disappointing. It literally just tasted like a mix of tons of spices and seasonings, and that was way too much."
"The food was average but overall ok."
"Pad Thaj lacked of seasoning."
"Chicken Satay - Dry chicken in peanut sauce that lacked the taste."
"The Bang Kapi katsu curry was lacking in sauce and quite bland despite the exciting description."
"Food was not tasty at all and cold."
"The green curry is full of wasabi taste instead of coconut milk."
Service
Pros:
"Good service."
"Our waiter- didn’t get his name but he’s an Asian guy w curly blonde hair. He was really welcoming and attentive to details."
"Maria took care of us so well! She was so lovely and amazing! She really engages with the customers and was vibrant!"
"The staff was really friendly and they took our order really quickly, didn't even have to wait long for the food considering how busy it was."
"Edward and the team were absolutely superb. Attentive, friendly, efficient, they created a very pleasant and memorable dining experience."
"The server named Maria was helpful and lovely."
"The service was very quick and efficient."
Cons:
"The staff were lazy and didn't pay attention to us despite the restaurant being near empty."
"Honestly, one of the worst experiences ever. When we entered, we waited patiently for the server to finish, punching her order in her tablet. After completing her order, she just walked away."
"Service was terrible, had to wait forever for our drinks and again just to order."
"Service was ridiculously bad."
"They didn't ask us if we wanted water for the table."
"Table wasn't cleaned up properly and had to actually go and approach a member of staff for the bill and then waited 10mins before approaching staff again to take payment."
"Service was terrible, the waitress ignored us repeatedly even though she did hear and see us calling for her."
Ambiance
Pros:
"The place does have a nice, low-lit atmosphere and for the most part the staff seem friendly."
"Went for a late bite to eat on a Saturday. Loved the low night gave it a nice romantic feel."
"From the moment I stepped inside, the warm and inviting ambiance set the tone for a memorable meal."
"Ambiance is pretty and cozy."
"Right in the middle of all the hustle and bustle of Westfield Shepherds Bush, is this Thai restaurant where the food, service, atmosphere and value for money are all excellent."
"The restaurant has a lovely decor and atmosphere as well as friendly staff."
"Very nice and calm place."
Cons:
"Too loud music No privacy as you have to share the table with 5-6 other people."
"Service was a little odd here - perhaps because it was a Friday evening?"
"No drinks menu on table when seated so I had to borrow one from a table who had just left."
"Finished our food and asked for desert menu, waiters around us were cleaning the tables which had no customers and nobody paid attention to us to clean our table and take our order."
"The restaurant was very noisy."
"Ambience is just alright and table is shared with others as well so keep that in mind if you are looking for private space."
"Combined with a loud music, it is not really a place you can have a nice conversation at."
Value for Money
Pros:
"Overall good Thai food, not blown away but it was good value for money and we enjoyed it."
"Definitely recommend coming here, it's great food for a great price!!"
"Visited when the government was running the eat out to help out scheme so price was actually quiet cheap for the two meals shown below paid under £40."
"Enjoyed the food with my family. Portions sizes were good and the prices were fair."
"Considering the quality of the food, the superb service, and the overall experience, Busaba offers excellent value for money."
"The festive starter platter was excellent value for money."
"Our bill came up to £66.66 (i know) but was totally reasonable for what we ordered."
Cons:
"Overall, very small portion of food price are higher and no service at all."
"We also ordered few drinks and cocktails and they were rather mediocre tasting and rather small for the price too."
"The portions are very small for the amount of money paid."
"High price and service fee."
"The food was just warm and not as hot as it should have been."
"Poor quality food and nothing Thai in there - they don’t even have chopsticks!"