Black Horse lnn Reviews Summary

Location

Pros:

• "Very nice sitting by the canal."
• "Sit outside by the canal on a sunny day. It's lovely."
• "Sitting by the canal is beautiful."
• "Great outdoor seating overlooking the canal."
• "A beautiful pub, on the canal stunning views."
• "You couldn't ask for a better location. Seating area right next to the canal."
• "Lovely views of the Kennet and Avon canal with a very nice outside beer garden on the edge of the canal."

Cons:

• "While seated outside we had the dubious pleasure of sharing our lunch with a rat, or possibly even two."
• "The outside area was tatty. The grass was well overdue for a cut."
• "Really messy in some places as you go to the bathroom. (shut the doors it doesn't look good)"
• "Toilets dire, one was full of poo when I went to use it."
• "Sadly no umbrella's out and too hot to sit outside without them."
• "The pub is attractively situated next to the canal, however it is slightly run-down on the onside."
• "The outside beer garden is also nice but the benches could do with some TLC peeling paint was catching on our clothes."

Service

Pros:

• "Good helpings, served with a smile and attention to detail, good price."
• "The staff were brilliant, friendly and efficient."
• "Absolutely fantastic waiting staff here, especially the young lady, very friendly and attentive, remembers all the little details, and bend over backwards to help, they are an absolute credit to the management."
• "The staff were very friendly and polite, good choice of menu and lovely desserts."
• "Food was served up quickly and was hot tasty and fresh."
• "The serving staff are excellent."
• "Service was polite, friendly and fast."

Cons:

• "Odd procedure with drinks and food having to be ordered separately and service not being done beyond a certain table."
• "Management rude beyond belief."
• "Today, the service wasn’t as good, the young staff that were there weren’t really happy about being there."
• "Understaffed table service."
• "Service was very slow and there was a big queue."
• "We wanted to sit outside but there’s no table service after a set table ??? Very strange."
• "Shocking service, watched others who arrived later getting served before."

Food Quality

Pros:

• "The prawn cocktail was to die for, plenty of prawns and accompanied by a lovely fresh side salad."
• "The food was incredible and I will definitely bring the family back again."
• "The staff were incredibly friendly and helpful, the food was delicious with very good size portions."
• "The service and the food was FANTASTIC, the waitresses were brilliant."
• "The food was delicious and presented beautifully."
• "The Sri Lankan curry was very nice."
• "Absolutely lovely food at a pleasant step up from classic pub grub."