Laser Clinics UK - Manchester Reviews Summary

Therapist Professionalism and Skill

Pros:

• "Kat has been perfect. Very thorougher and meticulous."
• "Sam was very professional, extremely thorough, and very skilled!"
• "Nina was very professional, extremely thorough, and very skilled!"
• "Had a few different therapists treat me but they are all lovely and seemed very knowledgeable."
• "My therapist was really helpful in advising me which areas would be best to target."
• "Courteous, professional and very good at their treatment provision."
• "Sam was superb and I look forward to seeing you again in November!"
• "Nina was superb and I look forward to seeing you again in December."

Cons:

• "Significant inconsistency in the quality of service provided."
• "Rushed through the process, completing underarms, full legs, and Brazilian areas in a mere 10 to 15 minutes."
• "The clinician was clearly in a rush."
• "Very bad experience a terrible experience every month a new girl gives you the laser without care very quickly."
• "The laser machines are old."
• "My last appointment I went the woman who did my treatment was very rude."
• "When I walked up to pay she made it very obvious she had been speaking about me to other colleagues."
• "Your staff are rude and unprofessional and gossip about clients history at the reception desk!"

Customer Service and Communication

Pros:

• "Highly recommend if you want your laser doing!"
• "Really recommend."
• "I highly recommend her to anyone who wants laser hair removal."
• "I’m from Australia, this was my first laser experience in the UK, and I was treated with such respect and kindness, and patience."
• "I have been using the services of this center for a long time, very good, helpful staff."
• "They are what boost my experience, and are definitely a huge asset to the company, with their work and customer service."
• "I am costumer of Laser Clinics in Manchester since about a year."
• "My laser sessions have been with Aliya and I always feel comfortable with her, she’s very friendly."

Cons:

• "Concerned about this decline in service, I spoke to the last attendant about my concerns."
• "During my earlier sessions, I was attended by a particular staff member who approached the procedure with calmness and attention to detail."
• "Came in to enquire about laser hair removal, however the tall girl with an accent, on reception was very hostile and rude."
• "The same receptionist couldn’t even explain what the process is, which is worrying for a medical treatment with health risks."
• "Management needs to consider training their staff to have manners, especially if they want to welcome new customers."
• "I was desperate to find an appointment with my busy schedule and found a cancellation in Manchester."
• "I travel from Crewe and was just under 10 mins late."
• "Got there and was told I missed my appointment even though I've been told previously that theres a 10 min grace period."

Results and Effectiveness

Pros:

• "I’ve had such amazing results."
• "I am very pleased with the results."
• "Very very happy with the results!!"
• "I have struggled with acne for over 10 years now and the clear skin laser is the ONLY thing that has worked for me."
• "The results are even better than I expected."
• "I am very satisfied with the results so far."
• "I’ve always been self conscious of my body hair. Started seeing results after just one session."
• "I have been coming here since it opened! The staff including owner are all lovely and so helpful!"

Cons:

• "I noticed my hair growing back faster than before."
• "Wasted so much time and money with countless sessions in this place."
• "Results were bad enough without certain areas now being 10 sessions behind."
• "The majority of my appointments started late, although I felt as though my hair growth had reduced to begin with, the hair is growing back faster and thicker on my face after 10 sessions."
• "My wife purchased a package of 12 sessions and now her hair is growing back very quick and very thick."
• "Her colleagues call her chewbacca now thanks to this joke of an organisation."
• "Unfortunately the final results were terrible, after 10 sessions I have more hair than before."
• "The hair growth has been excessive considering I've had so many sessions already."