Nicholas Humphreys Estate and Letting Agency - Manchester Reviews Summary

Tenancy and Property Management

Pros:

• "Delyce in particular has been so helpful and is always there for advice."
• "Really appreciated Dan's quick response to any queries."
• "Delyce picked up. She sorted the deposit out really quickly and we got it back shortly after."
• "Thanks Vanessa and Delyce for your effort to sort out this long, long complaint I've made."
• "Patrick is one of the most courteous, professional agents I've dealt with in a long time."

Cons:

• "We finished our tenancy... maintenance not being done until there were council inspections."
• "Avoid this letting agent if you’re a student or renter as they do not respect your time, money or legal rights."
• "They rarely got back to us at all & would pass on blame to other staff that had conveniently stopped working there."
• "Impossible to back out once the process has started."
• "Myself and my girlfriend were super excited to view a flat... the flat advertised on the site was a completely different flat altogether."

Communication and Customer Service

Pros:

• "Asked to book a second house viewing yesterday, and Patrick Smith got back to me immediately."
• "I would like to thank Delyce Odendaal for all of the hard work that she has done to help us as tenants."
• "Maxwell Da Forno has helped us find our second year house. This experience has been enjoyable and easy due to Max's enthusiasm."

Cons:

• "After emailing to try and receive the invoices and information on damage, we have heard no response."
• "Worst agency ever. My partner called 3 times for the viewing... They NEVER send a video and we are still waiting."
• "Very poor communication. We've been trying to organise a settlement with a deposit dispute for a long time but have had zero response."
• "Glynne our property manager takes weeks to reply to our emails and is quite frankly a very rude person to talk to."
• "Honestly, the most unprofessional letting agency I have ever experienced. It is a NIGHTMARE trying to communicate with these people."

Deposits and Fees

Pros:

• "We had an issue with our holding deposit coming back once we left, called a few times and Delyce picked up."

Cons:

• "Upon moving out we did not receive a single piece of information about our deposit for over a month."
• "Charged us £50 just to take the house off their website and an additional £400 deposit which they would not confirm was going through a proper deposit protection scheme."
• "Now they are charging extortionate amounts for 'general cleaning' and 'appliance cleaning' when we spent hours cleaning the property before we left!"
• "They exist only to exploit students withholding deposit after abysmal treatment of the tenants throughout the year."
• "Nicholas Humphreys are dishonest, and will try to rip you off."

Property Conditions and Maintenance

Pros:

• "I've been dealing with Patrick. He is one of the most courteous, professional agents I've dealt with in a long time. Nothing was too big of an ask."
• "As a contractor who frequently works on Nicholas Humphreys properties I have always found them very responsive to tenants needs."

Cons:

• "The property was dirty when we moved in, and we were charged for its 'dustiness' when we moved out."
• "Property wasn't ready for the move in date. Maintenance issues still not fixed even now that we've reached the end of our tenancy."
• "If you're not a fan of mould or damp, Nicholas Humphreys is one to avoid."
• "Nicholas Humphreys house tenants in appalling conditions (damp, cold and mouldy), flatly ignore tenants' concerns."
• "House was in no suitable condition to live in when we were meant to move in, with some rooms having no beds."