Address: Drake Way, Reading, RG2 0GH, United Kingdom
Phone: +441189719191
Rating: 4.3
based on 166 reviews.
Customer Service
Pros:
"Simon was amazing, he really helped us to find something to suit our needs."
"Ian Kelly as usual, made us feel welcome as he guided us through the whole process of ordering and collecting our New car."
"What an experience I’ve had....the salesman Edwin Hill, what an amazing young man.. his knowledge and skill in helping was outstanding."
"Ali is an excellent staff with professional hospitality and a good smile, he brought us an excellent experience for purchasing from Inchcape."
"Our overall experience with Cooper Reading MINI has been excellent."
"Right from first contact to book a test drive of a Used Car that they were selling, through the test drive, to actually (eventually) buying the car I have nothing but praise for the customer service I have received."
"Brilliant Service from Ian Kelly, weekly order update has been well received and surprised with video format."
Cons:
"The feeling of being rushed did not make me feel like I wanted to pursue an order with them it was all about what they wanted not what I wanted lacked any care and I wasn’t treated the way I should of put me off buying a mini heartless and completely careless."
"I was not contacted... I then didn’t hear anything from the salesman until I repeatedly emailed and phoned the showroom."
"A week later having heard nothing I can at least confirm the need has passed. I got fed up of waiting to hear back and went elsewhere."
"Then having been waiting all day and received no video text or messages called the branch at 4pm to be told there was an issue with my car."
"Not happy with the service. Not sure how genuine the service was because they don't seem to have basic quality check."
"I was rushed through signing paperwork and then led outside to my car which was parked in the dark on the side of the curb - no chance to check the car and no ‘excitement’ with getting a new car."
"I'm giving them one star as I cannot leave a review that has no stars. Quite possibly the worst automotive purchasing experience I've ever had."
Communication
Pros:
"The whole experience went very quickly and smoothly, and Ali was quick to respond to any questions we had."
"Great experience from start to finish when buying my new Mini Clubman."
"Excellent service and attention from Simon Allan, from initial inquiry to sale."
"I am so happy with the service from mini yesterday from start to finish. George who spoke to me on the phone when the mini was ready and the man that collected that delivered the mini after where brilliant."
"Big shout out to George and Joseph who looked after me."
"Simon Allan was truly amazing in each interaction and achieved the turnaround from appointment booking to happy customer sale within 3 days."
"At all times, Michael and colleagues worked hard to meet my needs and left me feeling like a valued customer."
Cons:
"I was also promised that my key ring for my car would be sent out in the post... Still haven’t received them today."
"It took 2.5 weeks to get a used car delivered and may well have taken longer had I not kept chasing due to the lack of communication and information provided."
"On the day of delivery the driver was delayed by nearly 90 mins. Nobody gave me any updates."
"Appalling customer service. Phones aren’t answered. Messages left aren’t returned."
"I called many times only to be told people were busy or not in the showroom that day."
"Was told we'd receive a goodwill gesture... but 5 weeks later this was never received."
"I have now called 5 times on different days to follow up and each time I am promised it same day, but it never materialises."
Vehicle Condition and Delivery
Pros:
"Mini were great though and agreed to get the dents fixed."
"My visit to Cooper Mini Reading was quick, easy, and painless."
"He was friendly and personable and a pleasure to do business with."
"I now have a very shiny new Mini Clubman that I love and a pleasure to drive."
"Picked up a new car yesterday! I must say it is the best car I have ever drove and very enjoyable."
"Its a great car!"
"So far we love the car, not a single issue with the car at the moment."