Grosvenor Motor Company BMW Specialist Reviews Summary

Customer Service

Pros:

• "Great Service!!"
• "Great Friendly Bunch Of People!!"
• "Really prompt service and great communication."
• "Particular mention for Georgina who presents a helpful, pleasant approach on behalf of the workshop and answered my slightly technical questions both before and afterwards."
• "These guys really know their BMW’s."
• "The staff are faultless, they're all professional and specialists within BMW."
• "The personnel there are helpful, friendly and technically spot on - these guys know their stuff."

Cons:

• "UNPROFESSIONAL AND RUDE: Furthermore they booked me twice after having a discussion on phone I received booking confirmation: 1st time when I reach they turned me back."
• "The customer service doesn't match the car service they provide from a customer point of view I would expect more good customer service."
• "Initially i found the company quite friendly and professional in their prompt responses to emails but when visiting to get a quote i found one of the staff members to be rude and arrogant and lacking in basic customer service."
• "It actually took 4 emails for the 'Customer Care Manager' to even acknowledge or respond to me."
• "He was very cold, didn't apologise for the fact that I had to wait for conversation to end and he very abrupt in answering my questions."
• "They were clueless an about how to resolve the issue I reported."
• "A very poor experience and the only positive I can gain from this is that I haven't had to give this company any of my money."

Value for Money

Pros:

• "Not only have they saved me thousands in clearing this issue but as a previous reviewer stated they do not charge the earth."
• "Not Sure If Their Prices Can Be Beaten Anywhere Else In The UK From An Approved BMW Specialist."
• "These very kind ladies and gentlemen sorted it and fitted a new motor to my drivers window which I supplied for .....£119 inc vat."
• "They upgraded all car software for a moderate price."
• "Had 2 cars Serviced and must say very competitively priced and Great service."
• "Twice now this company has saved me £2K each time."
• "Saved £150 or so on BMW quote."

Cons:

• "But they only use genuine BMW parts, which can make them appear very expensive for some repairs."
• "£40 to change 2 x Fog lights come on that's daylight robbery!"
• "I got a quote for £140 to change 2 air filter rubber mounts in my 520 which I instantly knew was too high."
• "The transfer box was kaput- they quoted me from memory ~£3600 to repair (on a car worth £15k)."
• "They charge £80+ for diagnosis, but doubt they have proper equipment for diagnosis."
• "After doing some research I realised they charged me 3hrs of labour for something that should have taken easily under an hour."
• "I don't know why they quote such a high price for such a basic simple job."

Quality of Work

Pros:

• "The work carried out was demonstrated to me via video clip, and was carried out to my complete satisfaction."
• "Brilliant service from start to finish, took my bmw f30 for the steering rack repair as no one else could repair it."
• "Absolute top class service, Sent them my DME unit and within a few hours of it arriving it was fixed & packaged up to be collected via courier."
• "They fixed the idrive unit for a fraction of what I was quoted elsewhere as they actually understood the problem!"
• "The quality of workmanship is very high."
• "They went above and beyond to fix the car, even dealing with the insurance company on my behalf."
• "Staff were caring and inviting. My issue was diagnosed and fixed promptly with a full description of the fix."

Cons:

• "When you take your car to this garage it comes out with more issues than originally it had before."
• "Wasted 1 day."
• "I did my bmw servicing in this garage and after week can hear rattling noise from engine."
• "Also when I drove home from Grosvenor, I checked the service indicator and they hadn't cleared the brake fluid check."
• "Checked my air filter saw dirt everywhere changed my rear brake disc and pad at same place but it was not done properly."
• "All you’ve added is sarcasm and false information - yes you did replace my rubber mounts and didn’t connect the air box back correctly and thus made it worse."
• "Waste of time! Called in on Friday to be booked in advance for my vehicle to be checked and also a courtesy car to be provided, all done over the phone and confirmed. Got to the garage today for the appointment and was told there is no booking for my vehicle."

Additional Services

Pros:

• "And Not To Mention They Provide Courtesy Cars While Yours Is Being Repaired."
• "They also offer a free courtesy car service which is brilliant as I had to get home/ to work!"
• "A health check video sent to you whilst your vehicle is on the ramp shows you the level of care and transparency they work with."
• "Free courtesy car was an extra bonus."
• "Having a courtesy car for the day was also a great benefit."
• "The ability to reserve a courtesy car is very important to me, and the fact that I get my car back clean and sparkling is just a plus!"
• "A courtesy car came as standard and all was ready when I dropped off mine."