"The second mains we had after telling the waitress were bland and tasteless."
"Food was cold and poorly cooked. Risotto was like soup and lamb pasta was cold."
"Food was nothing to be proud of. It was like it had been placed under a heat lamp for 30 minutes."
Service
Pros:
"Good atmosphere and very friendly staff."
"Staff was exceptional!"
"Ashley’s service was brilliant focused on best experience possible for the customers."
"The team’s friendliness and patience stood out."
"Waitress was brilliant too nothing too much trouble and always with a smile."
"The service is exceptional, and the staff, who go above and beyond, are truly amazing."
"Service, service was the best I've had so far in Bournemouth. All waitresses and manager always smiling and very attentive."
Cons:
"Service was slow we had to ask for everything no one seemed to be looking after our table."
"We then asked for the manager and she raised her voice at us."
"The waitress was talking whilst serving us but not to us."
"Service was very slow as they seemed desperately understaffed."
"The only thing was, the place is simply terribly run and staff weren't polite or understanding."
"All the staff we dealt with seemed very rude and uninviting."
"Unfortunately, the customer service was absolutely awful."
Value for Money
Pros:
"I personally felt that we got good value from a £25 each set menu that included 3 courses a glass of Prosecco and liquor too."
"Great value for money. Highly recommend."
"Pizzas are huge for the prices and overall was very good value for money."
"Excellent service and a great price."
Cons:
"I spent £27 on two 18 inch pizzas. What was delivered was two personal pizzas."
"I was very surprised that my king prawn linguine being rather small for an extra £5."
"Drinks were overpriced £8 for large glass of wine, and near £7 for a bottle of Peroni."
"Waste of £36 for two drinks and a starter."
"The prices have stayed the same (maybe rised a little), but the food portions have in essence halved."
Atmosphere
Pros:
"It's a family-friendly restaurant, so don't expect quiet dining."
"We chose to sit outside with our dog and were warmly attended to."
"The atmosphere is great, with an open kitchen at the back."
"A really good atmosphere, you're not shoulder to shoulder with other diners."
"Unusually for a restaurant that is part of a chain the Zizzi in Bournemouth has a relaxed, intimate atmosphere."
Cons:
"Restaurant was jam packed full, but it was a Saturday evening. Tables are pushed very close together so there's no space to have a private conversation."
"Maybe a bit too noisy at time with the kitchen, cutlery and the other patrons."
"The way we were told we can not sit outside and have food was so rude and abrupt."
Special Diets and Allergies
Pros:
"They make it even easier by providing a separate vegan menu, on which is a dessert that isn't just fruit salad (chocolate orange torte - worth the visit just for that)."
"But best of all for the wife and me, the vegan pizzas are superb."
"Food was amazing delicious and such care was taken with mine and was labeled gluten free."
"They cater to food allergies extremely well."
"Vegan and gluten free menus are available and have a very good variety to choose from on both, the vegan cheese on the pizza is super yummy and melts lovely!"
"They are great with allergens and provide separate gluten free and other menus."
"Plenty of options for vegans which is great as I can clearly see what I can eat and be 100% sure that I am not eating dairy/ animal derived products!!"
Cons:
"The drawback of this chain is that the vegan mains are not tasty at all."
"Both our lasagnes came out completely frozen in the middle."
"I have since been back to Zizzi's on two separate occasions where I ordered their dairy free pizza and both have ended up with me having painful indigestion."
"The second mains we had after telling the waitress were bland and tasteless."
"I ordered by Deliveroo, without options for allergy sufferers. The only option was to contact the restaurant by phone."