Nando's Kilburn Reviews Summary

Food Quality

Pros:

• "Mouthwatering fab signature grilled chicken in peri sauces."
• "Very tasty food. The chips were rly good."
• "The food was upto the standard we all expect."
• "The chicken was absolutely delicious and really really well done."
• "The Portobello Mushroom & Halloumi was tasted well balanced and was amazingly delicious."
• "The food tasted great."
• "The food was served fast and hot very fresh."

Cons:

• "The worst Nandos I've ever been too."
• "The skin was not crispy at all... and when I explain that to one of the team members she asked me if I wanted to change it."
• "Chicken was cold and very soggy."
• "Food came late, wrong orders received, was cold and burnt with nothing labelled."
• "The food was not great at all."
• "Chicken tastes artificial and needs a lot of seasoning."
• "The chicken just does not come out right."

Service

Pros:

• "The manager was super helpful and accommodating of our large group."
• "The manager was more than happy to solve the 'issue'."
• "Excellent staff. What to give a shout out to Peppe (didn’t get a good look at his name badge). He was very accommodating and friendly."
• "Ordered click and collect, had to call restaurant to make a certain request. Spoke to Roberto who was super helpful and accommodating."
• "Great friendly staff and the food has always been spot on."
• "The staff were attentive and very helpful."
• "The staff was very friendly and cooperative, Sehar and Qaseem."

Cons:

• "This was a bad experience and very unprofessional from the manager on shift."
• "Lady manager was grilling chicken without covering her hair, she had her hair down."
• "the staff on multiple visits now have been generally uninterested, slow and miserable par the expected Nandos."
• "Twice I saw the staff getting upset with each other and complaining about each other in front of customers."
• "Horrid customer service skills."
• "Unfortunately I have come across a duty manager Maria on the telephone who was not only unsympathetic but discriminative and racist."
• "Paula the manager is very rude."

Ordering Experience

Pros:

• "Liked the atmosphere here..will come back again."
• "Love that you have get a massive bottle of sauce on your table to eat alongside you meal."
• "We quickly got our food."
• "The best addition to the menu is Loaded Fries, the kids loved it."
• "Great place to eat with friends and family."
• "Nice friendly staff, very attentive and polite."
• "Service was prompt, the food came out quickly considering how large the order was, and it was hot and well cooked."

Cons:

• "Ordering on the table using the QR was a disaster."
• "Deliveroo driver did not bring most of the sides."
• "various items missing from the menu (no mash or signature spicy rice??) and items missing from my order."
• "They didnt give the starter or drinks was waiting ages had to go up and specifically ask for them to send it."
• "The process to order food is not one to undertake on an empty stomach. The process is too complicated."
• "Customer service is not their strong suit."
• "The queuing software didn't work properly."

Cleanliness & Atmosphere

Pros:

• "The atmosphere was great, no one was shouting and no loud noises the experience was amazing."
• "Visited with my wheelchair bound mother and my 2 year old son. The staff were so accommodating and considerate."
• "Love the atmosphere in here. Busy but not very noisy."
• "Went there with my sons sports group great service very friendly and nice atmosphere."
• "I enjoyed my meal and saw the staff were quick to clean the tables after customers have left so quite impressed with that."
• "I was greeted by friendly door staff."
• "The staff are super friendly and really make me feel at home!"

Cons:

• "Would never come back here and do not recommend it."
• "There were delivery drivers smoking weed outside which is highly illegal."
• "Unfortunately this restaurant is convenient but regret every time I come here. Probably the last time..."
• "The restaurant could do with some renovation there was many things broken & out of date."
• "THIS NANDOS IS NOT CLEAN AND I ADVISE EVERYONE TO GO AND EAT AT THE NANDOS IN KENSAL RISE WHICH IS MUCH CLEANER."
• "The cutlery was dirty, there were no straws for the drinks and no soap in the bathroom."
• "Whilst the tables are wiped, the overall cleanliness is lower than normal."