Nando's Covent Garden Reviews Summary

Food Quality

Pros:

• "The chicken was delicious and the sauce options are awesome."
• "The chef was able to make my extra hot chicken extra saucy, it was perfect."
• "The food was absolutely amazing! 110% happy in that regard."
• "Otherwise it's your standard spicy chicken meal. Good stuff."
• "The food was great as usual."
• "Nandos never fails to impress, and this particular restaurant is the best one I've ever been to."
• "The food was amazing, no not all the nandos are the same, custard tarts so fresh the custard was still dripping."

Cons:

• "Chips were cold,and pees had a very strange taste, and mash was non existing, not a good experience."
• "When the food arrived it was burnt and cold! Cold rice, cold chicken cold sweetcorn and stone cold broccoli with the kids meal."
• "The chicken was dry and inedible even when covered with sauce."
• "The food is dreadful! Ordered the chickpea burger and 2 sides the broccoli was hard enough to pierce armour."
• "Corn burnt. Chicken under sauced and dry..."
• "Garlic bread was dry, unbaked, still frozen, and burnt."
• "Food was late, undercooked, burnt, and served without care."

Service

Pros:

• "The service is speedy and efficient, the food standard Nando's fare, and the staff keep it clean and well ordered."
• "Service was excellent 8/10."
• "The staff are very friendly with great customer service."
• "Had to wait 40 minutes for a table but when we finally got a seat a waiter by the name of DeeDee helped us in every way we can and took care of us with every need that we needed, 100% needs a promotion as he’s a very hard working lad definitely going to come back soon."
• "Unlike the one nandos we tried at Kings cross, here waiter clearly told us how to order and guided from where to bring cutlery and all."
• "Food came in under 10 minutes, was very tasty, and service was with a smile."
• "The staff was very receptive and responsive to feedback."

Cons:

• "The toilets were unfortunately all very dirty, I was not even able to use any of them for this reason."
• "The extremely passive aggressive, argumentative maître d with the long plaits would not agree to it under any circumstances."
• "Poor customer service and very poor management."
• "Terrible service. Wasn't met upstairs so went downstairs and was looked at like I had two heads."
• "Reception person was quite rude and unwelcoming."
• "All staff need training as none of them seem to know what they are doing including the managers."
• "Customer service was absolutely crappp, food was delayed for at least 45 minutes and was not to expectations at all."

Ambiance

Pros:

• "The dining area is downstairs and is so cozy with subtle soft lighting, such a contrast from the cold drab upstairs."
• "The restaurant area is in the basement. It had a cosy feel."
• "The environment is AMAZING! It smells wonderful!"
• "I've always been a fan of Nando's, but this particular one has a very nice atmosphere and especially comfy seating and tables."
• "This branch is a little different, because it's underground, so it has a more intimate and private atmosphere."
• "The decor of this Nando’s is very spacious, with great interior ambience."
• "This place is a lovely hidden gem in the heart of Central London."

Cons:

• "Nice food, shame that the tables are so ridiculously close together."
• "Family friendly atmosphere...no natural light in the restaurant, low level lighting. Quite nice for evening ambiance but quite a dark place to go and eat on a sunny day."
• "Atmosphere is good, seating to crowd, staff always walk and watch us like a hawk which make me feel uncomfortable to enjoy my meal."
• "The decor inside was very dark just basic brown tables with uncomfortable seating. This is one of the worst places I have eaten."
• "However the staff kept pushing my chair to pass through while I was eating, no sorry or anything, so that was pretty unpleasant, rude and unprofessional."
• "The music was far too loud( we were sat under a speaker) could barely hear ourselves speak."
• "Even though the restaurant was half-empty we were squeezed in between tables and that was not really enjoyable."