Richer Sounds, Bournemouth Reviews Summary

Customer Service

Pros:

• "All the team at Bournemouth are helpful and knowledgeable, but Paul has helped me in the past and I am so grateful to him."
• "Brilliant Service, thanks Oscar for your help earlier today. You sold me what I asked for with confidence, advice and no tech jargon and... no up-selling."
• "I've had follow up calls and further advice given. Couldn't be happier."
• "Great service. Ordered online as they had the best price, plus wanted somewhere local in case of issues."
• "Had an issue with some headphones, was told by AKG to take them back to the store, which I did. Was genuinely impressed by the quality of service."
• "Fantastic service from Matt at the Boscombe branch, a real genuine guy who has a vast knowledge of TV technology."
• "Outstanding customer service. I have found the staff to be highly knowledgeable and extraordinarily helpful both before and after sales."

Cons:

• "quickly discovered an issue with the led backlight causing major bleeding/clouding especially in a darkened room and we also noticed it had a dead pixel in the top corner of the screen."
• "unfortunately the tv arrived at home and once i had set it up found that it had a processor fault which was causing all images to have major image blur."
• "Called up a couple of days later and it turned out a small mishap meant my order did not get through to shipping."
• "No Tv, ruined weekend. Asked for a deal to keep Tv with IPS panel, nothing was offered."
• "I was lied to. Two separate sales people lied to me today about the capabilities of a cheaper item, trying to up-sell me to the item almost 3 times the price."
• "I called the central repairs service to be told someone would get in touch to arrange a collection (apparently I couldn’t take it back to the store). I received an email from a “Billy Bland” asking for my details so I called up to confirm them. I heard nothing back so filled in a form online to follow up the repair, but again heard nothing."
• "Tryed put this story on customer reviews on their website it wasn't published."

Product Quality and Value

Pros:

• "You’ll never get a better deal on Audio or TV products anywhere else, it’s absolutely worth going out of your way to use Richer Sounds."
• "I have been dealing with Richer sounds for many years and have made purchases for our business as well as our own personnel use. Sometimes the heavily discounted items are older products, but offer great value for money."
• "The TV has a five year warranty and we are glad we purchased the TV from Richer Sounds."
• "And a £50 discount for being a VIP member."
• "Phoned them because our TV developed a problem and wanted advice either repair or replace. They advised a cheaper option of something they don't sell!"
• "The battery life is amazing - I've been using this speaker pretty non-stop for work since Christmas and have only had to charge it once."
• "Extremely satisfied with my purchase and will be recommending their service to all and last but not least, you can’t go wrong with a 6 year guarantee that comes as standard."

Cons:

• "Not professional Richer sounds!!"
• "Sadly, being an AV engineer, I knew what they were saying was complete twaddle."
• "I was buying TV and knew exactly what I wanted. I've chosen a samsung tv with 4 hdmi inputs but it was out of stock. The sales person proposed lg tv instead and said it has 3 hdmi inputs. I asked to show me specification and found that the LG tv has only 2 inputs."
• "Shortly after buying a Panasonic TX43FX550B a fault appeared with the TV guide and TVOD."
• "Staff were helpful and knowledgeable, but the product had several manufacturing faults and had to be returned."
• "Overall good shop but be aware of staff 'recommendations'."
• "Staff were helpful and knowledgeable, but the product had several manufacturing faults and had to be returned."

Shopping Experience

Pros:

• "Feels more family run (comfortable atmosphere), rather than the faceless, branded service that you get from 'bigger' companies."
• "Good presales advice with a wide range of equipment on show in a restricted sized shop."
• "It's refreshing to see a sales rep with energy and passion."
• "Another great shopping experience at Richer Sounds Bournemouth!"
• "Great service from all of the Richer Sounds staff, Robert in particular who's genuinely enthusiastic, friendly and knowledgeable."
• "I won't hesitate to return to them for my viewing & listening needs."
• "What a breath of fresh air, Richer Sounds Bournemouth have simply outstanding staff, they are extremely knowledgeable, and go the extra mile to help the customer."

Cons:

• "Parking really difficult especially for 'Invalid' card holders."
• "So glad we popped in here definitely worth it! Thank god this is one of the few actual shops left in Boscombe it makes such a difference with people to help you who know the products."
• "Tried to buy a specific tv but had their salesmen trying to sell me other units because they thought they were better."
• "Even after a mixup with delivery dates the manager arranged for next delivery for a Saturday."
• "Really great place to go when looking for televisions or audio equipment. The team are very helpful, passionate, and considerate to your needs and budget."
• "When we arrived we explained the issues and they slid out a replacement instantly with zero fuss."
• "they are without question very helpful when it comes to complaining about a bad product, there advice is always good and they never quibble about it."