Urban Reef Reviews Summary

Service

Pros:

• "Service was quick and staff are very friendly and helpful."
• "Service was very attentive and friendly."
• "The staff were all very attentive and friendly throughout our visit."
• "Staff- amazing! Went out of their way to reorganize and get us seated at the restaurant, smiley, quick service although it was busy."
• "The staff who were absolutely lovely & friendly."
• "Everyone single waiter was smiling, entertaining and simply fantastic."
• "The staff are great friendly chirpy and professional."

Cons:

• "The service was very slow, it was hard to even catch anyone's eye."
• "Service pretty awful."
• "Service was slow to begin with, it was quite busy when we got there and they didn't seem to be able to cope."
• "The service was poor throughout our visit from all staff, slow uninterested and generally disappointing."
• "Service was unbelievably slow. Orders were forgotten."
• "Dreadful customer service. Waited ages to be seated despite there being lots of empty tables."
• "Unfortunately the front of house staff largely spoilt the meal."

Food Quality

Pros:

• "Food was great and would highly recommend anything off the menu especially there 'fat chips' which were so good !!"
• "Quality and freshness of food are amazing!"
• "Very good fish and chips!"
• "The food was delicious and the service we received was perfect."
• "Food was delicious with good portion sizes."
• "Our food was very fresh and delicious. I had a Penang curry and was very impressed with the flavour and the freshness and variety of the vegetables."
• "The food was fantastic and the view is great."

Cons:

• "The food was ok-ish; definitely not up the standards we've enjoyed here before."
• "The whole dish was saturated in a too sharp dressing which turned it into a soggy mess."
• "Food was average considering the price."
• "Food was not good, soggy fries and dodgy wine."
• "The food was absolutely tasteless. Do not order the VEGAN burger."
• "Food update: disappointed by the quality."
• "The fish was coated in ridiculous amount of batter. It was too thick and had no flavour."

Atmosphere & Location

Pros:

• "However once seated the atmosphere is lively and the views just gorgeous."
• "Lovely rich mocha with gorgeous sea views! It always feels so warm, like it has its own climate, great to sit by the window with the sun streaming in."
• "The restaurant is beautifully located right on the beach and has a number of tables with full table service."
• "Especially first floor for more special ambience!"
• "With the beautiful sea view, this restaurant is incredible."
• "The location is amazing. Eating seafood, watching the sun set and listening to the waves crashing."
• "Great location with nice views of the sea."

Cons:

• "Bit overrated afraid to say."
• "No doubt the setting is beautiful but it just makes it a tourist trap unfortunately; as a local the standards don't match others in the area."
• "What put us off the most, was the loud music blasting from the speakers outside, what's wrong with the soothing sound of waves?"
• "Expensive and unfortunately not worth it!"
• "The only disappointing thing was you are still using plastic straws in your drinks!"
• "The place itself is quite tired, seems they're holding the place together with gaffa tape!"
• "Would be good if staff were properly trained or selected for good manners."

Value

Pros:

• "Used birthday club voucher, which made it less expensive."
• "The food was reasonably priced and quite large portions."
• "The Oysters and Lobster we ordered was of the highest quality and so very much value for money."
• "Prices were very reasonable."
• "The food here was amazing value for money, cod chowder was beautifully presented and delicious."
• "Our bill came to £50 a head which we felt was very good value!"
• "Good fresh food at good value."

Cons:

• "Food was nice but very expensive."
• "£63 for 4 people is literally Central London prices and this place does not provide the quality of food or the service."
• "It is on the pricey side but it was well worth it imo."
• "All in all the food was great but a bit overpriced for what it is!"
• "Parking was very expensive at £5 for 2 hours."
• "They were quite expensive with most mains being around £18."
• "Asked if they had a tables free on the beach, big guy who looked like the manager said these are not ours."