Address: Pier Approach, Bournemouth, BH2 5AA, United Kingdom
Phone: +441202555559
Rating: 4.0
based on 156 reviews.
Service
Pros:
"Great service food was great friendly staff and their pudding is the best ever all home made."
"Went to enjoy a cocktail in the sun with my fella... Now we both have cocktails, it’s sunny, they have electric heaters outside, and we are having a lovely time."
"Friendly and helpful staff and lovely location."
"Great value for money - staff are very friendly."
"Good size portions, food tasty, we had luck to be served by amazingly friendly waiter Paul, which made us feel very welcomed in the place."
"Service was generally quite good."
"Staff were friendly and helpful."
Cons:
"Several failed attempts at getting a server’s attention to get just a napkin."
"It taking over an hour for our plates to be cleared."
"Very slack service."
"One star, because you can't rate less... Terrible service, long waiting time after ordering and food poor quality (had to be returned)."
"Food looked good but service poor. Sat down at used table, waitress passed many times without clearing."
"Waited 50 min for 1 pizza on a busy and hot Sunday eve."
"We walked out, after waiting well over an hour for 3 rare steaks, after being lied to by staff."
Food Quality
Pros:
"Food was impeccable, my burger was fat and juicy."
"Food tremendous, having some wonderful food in the fabulous surroundings of Bournemouth Pier & Beach."
"Delicious Neapolitan pizza, particularly the capricciosa."
"Couldn't fault the food, really lovely and not bad value."
"Came here for the first time with my other half and can honestly say i was really impressed!! Got the sharing platter and even though i didn't know what half the food was it was all stunning and delicious!"
"Genuinely great food and fast service."
"The food was amazing (I had mussels and my partner had steak) and such a good price!"
Cons:
"The food did not impress me and the lemonade that was supposed to be with schweppes had only lemon water and some squash."
"Food is not tasty at all... I not sure what I paid for."
"It's not the cleanest place to eat... too bad for the position they have as the services are of poor quality."
"Food is like McDonald's and the place stank like dog food."
"However service is Okey and atmosphere is very nice, but not worthy because of food."
"Once upon a time I would have recommended Hot Rocks to anyone, but my recent experiences have been terrible. Lost reservations, forgotten orders, main courses brought out before starters, cold food, etc."
"The cocktail was very weak and didn't taste at all like it should of, the food was mediocre at best."
Atmosphere & Location
Pros:
"Hot Rocks is in a great location."
"Great place !! After experiencing awful customer service everywhere we went in Bournemouth this was a relief ! Amazing service from all friendly staff, efficient service and great location."
"It does have a great atmosphere."
"Having some wonderful food in the fabulous surroundings of Bournemouth Pier & Beach."
"The atmosphere was the best we had experienced on a holiday if I could give 6 stars I would."
"Great atmosphere great service, this is my restaurant of choice when I’m in Bournemouth."
"Lovely atmosphere, nice out door seating where you can overlook the sea."
Cons:
"It was rainy, we both needed shelter and a warm meal, we entered Hot Rocks, a Cocktail bar and restaurant, The ground floor was a heaving mass of wet children shouting."
"Went there for drinks at 9:30pm downstairs. Was pretty good but was very hot - bit like an oven."
"The only thing which would be better is to have more options for people who have dairy allergies or intolerance."
"Very disappointing. We went there to dine in and there was just the 3 of us. They said there were no seats available."
"Would not recommend at all. Bad, cold food on top of bad service."
"Possibly the worst pizza I've ever eaten."
"Probably the worst food ever tried in the UK. Chicken was almost gone, the bbq sauce was basically melted sugar, the melted cheese became a stone after few minutes and the taste was pretty bad."
Value for Money
Pros:
"Great value for money - staff are very friendly."
"Good price."
"The food was amazing (I had mussels and my partner had steak) and such a good price!"
"Pizzas we're delicious and such a great price too."
"The price is right for your pocket."
"Food was great size and it was enjoyable. Children finished they meals which is not unheard of ha ha."
"The food was yummy 😋."
Cons:
"Food was very nice but quite pricey for the size of portion."
"Be prepared to pay quite a bit - it's not cheap!"
"Cocktails were a joke in a little plastic cup charging £7 for it."
"Only down side was the price, just under £20 for two cocktails."
"Overpriced, somewhat tasteless food and drink. The only reason I didn't give a one star is the location."
"Sorry Hot Rocks but your food just does not cut it in the value stakes. I ordered a piece of salmon which was actually reasonably tasty but it was very small and came on a huge plate surrounded by salad (cheap of course) for which I paid £17.00."
"The chicken wings portion size is meagre."
Environmental Awareness
Pros:
"The non-alcoholic fruit cocktail has a great taste too."
Cons:
"As a seaside restaurant they still use plastic straws."
"Why a non-moving bar with all necessary facilities should still use plastic cups in this day and age is beyond me."
"They only have drinks and pizza menus on the tables and in fairness they provide a lot more choice."
"Delivery guys walking through the kitchen to the restaurant to get tickets signed also made me wonder what else goes on behind that door."
"The toilets were disgusting where they clearly hadn't been cleaned during the day."
"Food was awful... Pizza was black underneath."
"First time going there was not too bad... toilets aren't very pleasant either."