Doniford Farm Park Reviews Summary

Animal Welfare

Pros:

• "The animals are clean and well looked after and are great for kids."
• "The animals all looked well looked after, as well as their enclosures."
• "A really lovely farm park with very happy and loved animals."
• "The animals were amazingly clean and very well looked after."
• "Lovely little farm, well fed happy animals! Very good pricing for everything."
• "The animals in the farm are very well cared for and love to interact with people."
• "You can see rabbits, Guinea pigs, pigs, ponys, donkeys, alpacas, pygmey goats, chickens and a cockeral all for free."

Cons:

• "The business had obviously changed hands, most of the animals were gone and the grounds were dirty."
• "Many of the animals have filthy cages, too small, no sunlight or no shade from sunlight or rain"
• "Although not sure 7 donkeys would fit in the small shed provided!"
• "One poor calf all alone in a tiny dark barn with only straw"
• "Parrots in a cage far too small to fly, enclosures too small, no suitable enrichment to enable animals in captivity to express their normal behaviours"
• "Many cages had either no water, filthy water or water animals were unable to reach"
• "Many animals in poor condition"

Staff and Service

Pros:

• "Staff are friendly and welcoming, generous portions of food."
• "Staff friendly and helpful, staying at haven nearby and this perfect place for breakfast as is a few minutes walk away."
• "Staff are all extremely welcoming and helpful."
• "It's a family run business and we are always made welcome when we visit."
• "Staff are friendly and welcoming."
• "Staff were warm and welcoming the place looked clean."
• "We were greeted by friendly and welcoming staff, including the couple who own it."

Cons:

• "The staff at the farm said that they are not allowed to eat their packed lunches on site. Absolutely disgusting."
• "This woman was extremely rude then refused my sister in law a refund."
• "The staff are not very welcoming my wife ordered two soft drinks to which they didn't have but were on the menu."
• "Was approached by the owner of the farm who very rudely and abruptly told us to get out."
• "A large queue of customers waiting to be dealt with and one member of staff serving while 3 others were sat in the back doing nothing."
• "staff let it down tried to buy several items 3 people at toll area after a few minutes waiting a lad said he would get someone to serve me asked 2 women waited several more minutes lost patience put items back on shelf"
• "If you get an order wrong just admit it and put it right, don't blame the customer."

Facilities and Accessibility

Pros:

• "The farm is flat so good for wheelchair access."
• "Great parking and a lovely cafe and garden with very reasonably priced food and drink."
• "The play barn for young children was perfect, not too big but not too small."
• "Lovely little farm with added bonus of farm shop and tea room/restaurant."
• "All staff very friendly and the grounds are noticeably clean and well maintained."
• "Super clean facilities."
• "Very clean, tidy and well organised place to visit."

Cons:

• "The soft play area was torn in places and looked tired."
• "The protective floor tile in the play area were moving enough to have clearly visible bare concrete which could be fallen upon."
• "Tables were left with food waste and rubbish all over the floor."
• "the soft play area proved chaotic with many parents ignoring bad behaviour by feral children"
• "The rabbits and Guinea pigs housing was not acceptable!! Dark shed with hardly any natural light."
• "Had concerns as to the Covid protection."
• "Felt like we were overcharged in soft play, £10 for 3 kids one that's not even walking at 6 months old is a bit unfair."

Food and Pricing

Pros:

• "Great place to see the animals, entertain the kids and have something really good to eat."
• "Staff are friendly and welcoming, generous portions of food."
• "The cafe was so yummy! We had cream tea and my little boy had some cake, reasonably priced and staff were friendly and helpful."
• "Fantastic place, animals are very friendly and food in the restaurant is brilliant quality."
• "The food was delicious and great value, the scones where unreal and still warm!"
• "The farm shop and food that is served is some of the best I've had in the area"
• "The food is very good quality and the staff here are really pleasant."