"All of the staff, from the lady on the entrance, to the cafe staff, the girls at the small animal handling and dave the bird man, were exceptional!"
"Visited whitehouse farm on saturday to see santa. The staff really went above and beyond to make the visit special."
"The staff running the animal encounters are very knowledgeable and brilliant with the animals."
"All the staff we spoke with were friendly and helpful from the ticket desk to canteen and back to the gift shop."
"The staff really know the animals well and are able to answer any questions you may have."
"The staff are so friendly and also very knowledgeable about their animals."
"Staff were absolutely amazing and so helpful."
Cons:
"Was very rude when I said I couldn’t sit on the extremely small children’s seats due to a physical issue."
"The only downside to visiting the farm is the cafe service."
"The poor animals were being pulled all over the place with no supervision by the staff."
"The staff were all very friendly, excluding one lady who had a very poor attitude towards myself and my partner."
"I did complain to a member of staff who was too busy to listen."
"The lady was quite rude she told us we could be fitted in but should have booked."
"I really wish there would be more staff around the petting places to stop the children from tormenting and winding up the poor animals."
Facilities and Activities
Pros:
"There's lots of animals to see and plenty of activities such as meet the piglets and birds of prey."
"It's packed full of things to do for children of all ages including lots of different animals, trampolines, giant pillow inflatable, a new donut slide, a small outdoor park and another huge outdoor park, go kart track (one out doors and one indoors), softplay, little tractor ride-ons, shows including a magic show and meet&greets for the animals through the day."
"The parks have really good quality play equipment and lots of things you don't get in most places like bouncing pillows and brilliant twister slides."
"All the outdoor animals to see then the petting barn indoors where they can hold rabbits, guinea pigs and mice."
"The indoor picnic barn is a great facility for rainy days."
"Fantastic festive activities, top quality gifts and really good value for money considering the effort and care that went into everything."
"The kids get to choose from a big range of toys in a shop they've added, great idea and the kids loved them."
Cons:
"Not everything was open, softplay etc."
"A bit of a disappointment, there wasn't much to see, and we had covered the whole farm in well under an hour."
"It is not clearly marked on their website unless you go specifically to their soft play page, nor is it updated on their Facebook page."
"In the packed lunch hall there was a play room with iPad to run it and we were told it has not worked some time."
"It was not until we arrived that we discovered that the indoor soft play was closed as they are currently redeveloping."
"Christmas Eve 2017 we came with the kids and after being stood in a queue to see Santa for over an hour and a half we left without seeing Santa."
"The bird of prey show we were looking forward seeing the birds flying but there wasn't much of a display and it wasn't really informative so that was a bit disappointing."
Value for Money
Pros:
"Cannot recommend this enough."
"Highly recommended"
"Great place... would recommend"
"Fantastic value for money will definitely be returning."
"Great value for money, very well organised."
"Found entry great value for money and the kids loved feeding and petting the animals."
"Really do feel you get value for money for the amount on offer and how much fun the children always have."
Cons:
"Greed is the only word I can say charging £15.95 for the 2nd parent to attend a birthday party."
"The food was expensive in the canteen and we left most of it as it wasn't very nice."
"Only downfall a 2 year old being the same price as an adult. £33 for three of us just to enter seemed a little steep."
"It is a little pricey but ideal for a treat."
"Pricey to get in but apparently cheaper if you book online."
"Quite expensive but others might not think so, but I still enjoyed my visit."
"Very expensive and when bust the kids are fighting to get to the animals."
Food and Catering
Pros:
"Cafe nice and warm, sampled a cheese scone, and a caramel shortbread with our hot drinks."
"The cafe onsite sells good food at a reasonable price."
"Food from cafe was rather expensive so would definitely recommend a packed lunch. Ice cream was very good though."
"There was loads of things to see and do as well as decent food at reasonable prices."
"The restaurant served tasty food at reasonable prices with lots of options for kids and high chairs."
"The food in the cafe is delicious and great value for money with lots of choice for both adults and children."
"The cafe food is outstanding and very modestly priced considering other similar establishments in this category."
Cons:
"Also the food was AWFUL."
"The food was expensive in the canteen and we left most of it as it wasn't very nice."
"Cafe set up is ridiculous, stood in the cue for hot food then asked for 2 teas they said oh that's a separate queue?"
"Coffee one end of the cafe, milk at the other and cutlery etc was in a different place from food counter."
"The kids selection for food in the cafe is terrible, unless they like chicken nuggets and chips. The 4/6 selection in the paper bag is a real waste of money so be prepared."
"Only thing that spoilt it was food from outside kiosk microwaved burgers were like rubber and the coffee was lacking coffee more like hot milk."
"The only thing I will say is that the food menu in the cafe wasn't massive and the food was nothing special, but will do the job if you're a bit hungry."