Harvester Horse & Groom Bracknell Reviews Summary

Service

Pros:

• "The staff are friendly, helpful and good with children."
• "Our waitress Diane, was incredible definition of service with a smile!"
• "Rhian the waiter introduced herself and her bubbly personality set the tone for a great dining experience."
• "Great service from Diane."
• "Service was friendly and professional."
• "Staff were very helpful and friendly."
• "Diane was so helpful and lively made sure the large group of us all had our food and drinks is in perfect time and kept checking on us throughout."

Cons:

• "Staff did nothing and most of them witnessed it."
• "Atrocious service after a long drive."
• "The kitchen is very slow and the poor servers end up having to apologize for this."
• "We waited for around 10 minutes before any member of staff acknowledged us."
• "Did try and complain on The Harvester website but links don't work. Sent an email and 5 days later, still no acknowledgement."
• "It got to the point where the staff were ignoring us."
• "Service was pleasant but slow."

Food Quality

Pros:

• "Food was served within a reasonable amount of time and all arrived hot."
• "Food excellent and enormous portions."
• "The food was great without any complaints."
• "The food is fresh and hot, being very tasty and filling as the portion sizes are of good standard."
• "Food was served in good-sized portions."
• "The meals were delicious and really large."
• "I had the ribeye steak which was cooked to perfection."

Cons:

• "The meals were dry, the chips dark brown, the chicken was bitter from being burned and the salad bar bread buns were stale."
• "Food was dry and cold. Corn looked liked something had been eating it prior to cooking."
• "Unfortunately the steak I ordered was supposed to be medium rare and was very very rare and very sinewy thus extremely difficult to cut and chew."
• "Food arrived and the portion was so small I could of gotten more from a takeaway and paid less!"
• "The chickens skewers were awful. They were slimy and grey and tasted like peanuts."
• "Husbands chicken was just heated up cheap nuggets again like rubber."
• "The burger in the image was greasy and was dripping sauce everywhere, ribs tasted of nothing just so dry as well as the fries."

Cleanliness

Pros:

• "Inside, the restaurant and bar were both very clean and there were no obstructions getting to our table which, as a disabled person is very important."
• "Hygiene is on top level."
• "The place was filled with happy customers and a constant flow with the place cleaned beautifully each time."

Cons:

• "Only criticism is the toilets were in disarray with hand wash containers empty and water all over the floors."
• "The counter tops by the bread and salad were filthy, and the toppings containers for the salad were empty."
• "The mens toilet was full of sick."
• "The interior is not very clean."
• "The general cleanliness of the restaurant was also poor - some staff had body odour issues and one of the chef's 'whites' (ie their jacket) was very dirty."
• "It also feels like it needs a good clean throughout and there many cobwebs around where we were seated."
• "Plates and bowls where crusted with old food and filthy."

Atmosphere

Pros:

• "Amazing atmosphere and vibe so close to Christmas."
• "All the staff sang happy birthday for my nephew, which improved the atmosphere."
• "We came for the SEN friendly Santa visit this morning. Perfect atmosphere."

Cons:

• "Shame the outside of the building lets it down, because the inside is nice."
• "Sadly not a pleasant visit this time. Restaurant looks tired and in need of redecoration."
• "The restaurant it self was looking tired."
• "Very tired upholstery and decor."
• "The furniture and decor appeared clean and tidy."
• "The restaurant has been done up and is now well decorated with a lovely feel."
• "Much improved after refurbishment and re-opening."