Bistro Lotte Reviews Summary

Food Quality

Pros:

• "I chose the sea bass with cognac sauce and samphire, which is absolutely gorgeous!!!"
• "The buckwheat pancakes are delicious and cater for the many of us with a gluten or wheat intolerance."
• "Their galettes are crispy and flavourful and the sorbet was second to none."
• "Outstanding food and service. Had the prosciutto chicken and a fantastic carafe of pinot noir."
• "Food was lovely, staff left a lot to be desired."
• "The food was lovely but the dining experience was utterly humiliating."
• "We were lucky to get a table for an early evening meal. My lamb was cooked to perfection."
• "Their coffee, served with water is excellent."

Cons:

• "Went here a few months ago. The food was very average and overly expensive for what it was."
• "Orthodox old lady who doesn’t know about customer service at all. Very rude and unprofessional."
• "It was my daughter birthday...the crab wasn’t the best but better than the steak which my wife’s dad had it was so tough."
• "Service could be better although the staff were friendly."
• "Not overly impressed with the food, staff or seating."
• "Had T bone steak meant to be well done as it arrived to me the steak was pink and bloody."
• "The food was appalling and the woman in charge didn't care neither did the servers."
• "Unfortunately my chicken in coc au vin was tough which, we pointed out, but had no feedback from chef."

Service

Pros:

• "The staff were very welcoming and the atmosphere was fantastic."
• "Service was excellent, the team were extremely friendly, efficient, on the ball and professional."
• "Special praise to Becky as she did a great job of looking after us all."
• "Fabulous specials board and service with a smile."
• "Really lovely staff, calm atmosphere and AMAZING food."
• "Left my umbrella and it was still there to collect in the morning."
• "The staff are very nice and always happy to help however they can 😊"
• "The food was outstanding, the service was impeccable and staff so friendly, no complaints at all."

Cons:

• "We visited Bistro Lotte yesterday at 2:19pm, the waitress said “sorry we stop serving at 2pm”."
• "The food was very good, but the service was very poor, was as if we were an inconvenience to them."
• "Food is nice but the staff are very rude!"
• "Food was lovely, staff left a lot to be desired. Table wasn't set when we got there despite us having booked."
• "Visited Bistro Lotte yesterday 02/08/23 with my family for my mum's birthday. Very disappointed with the service we received from all staff members."
• "One of the waitresses accidentally spilled a lot of Coca Cola all over me and my handbag, and did not apologise."
• "The service was brilliant, the food was all excellent and the house wine was fine."
• "They said they are not sure if they are offering it yet, however when we pointed they were registered as taking part on the government website, while we were still speaking, Lottie spoke over us stating she would look into it and then hung up."

Ambiance

Pros:

• "The restaurant transports you back to Paris in the early naughties and has a truly authentic, French feel."
• "Fantastic! A quaint bistro that's worth the walk just out of the centre."
• "The atmosphere was buzzing - something we've missed over the last couple of years."
• "Loved our evening here...despite C19 restrictions meaning we couldn't be in the main restaurant."
• "Bistro Lotte was chosen as a central location for various family members. The bistro is well presented with a traditional French menu."
• "A great evening out. Lovely food...made to order. Attentive service without being intrusive."
• "Romantic setting but also great for families. The wine selection was really good."
• "A very comfortable 'home' for the weekend. Beautiful and well equipped rooms with ensuite."

Cons:

• "Wouldn’t recommend as a nice atmosphere or place to eat."
• "The food was lovely but the dining experience was utterly humiliating."
• "Parking is limited, we secured a spot but isn't guaranteed (other car parks available), pub opposite so bear in mind depending on when you're looking to visit as can be quite noisy."
• "orthodox old lady who doesn’t know about customer service at all. Very rude and unprofessional towards their Customer etc plus no air con into their rooms."
• "Mixed results but overall underwhelming."
• "Room was lovely, continental breakfast was good and staff were great. Will definitely stay here again and next time book in advance enough."
• "Dined upstairs, might be considered a little cramped when utilised to get large group in."
• "Not overly impressed with the food, staff or seating. Booked the upstairs room for a big group."