Address: 119 Newington Causeway, Elephant and Castle, London, SE1 6BN, United Kingdom
Phone: +442074038124
Rating: 4.0
based on 183 reviews.
Staff and Service
Pros:
"I really appreciated the staffs friendliness considering how busy they were."
"Staff friendly and great spot to watch footie, had a good size screen."
"The staff are friendly and attentive and the food and drink options are great."
"Staff is always nice and helpful!"
"Very good customer service.. polite and friendly."
"The staff are so friendly and they have a great variety of drink, fantastic service."
"The manager, Alex, was very easy to communicate with and ensured that we could plan the perfect night."
Cons:
"Service was quite slow, put a couple.more staff behind the bar."
"The wait is still alright and understandable, but the staff just seemed very dismissive."
"A nice bar but the service isnt good - Jan/Yan didn't listen to our order and we consistently got the wrong drinks."
"Service it is really quick! Never waited longer than one minute to get served."
"rude staff, took over 30 min tires to get our food."
"Came here on a midweek afternoon, not busy at all but still took 10 mins to get served. Staff were gruff, didn't seem to really care sadly."
"The manager was awful, abrasive and arrogant and wouldn’t listen to us."
Atmosphere and Location
Pros:
"Great little pub and club bang on the Elephant & Castle roundabout."
"Great place to meet young people, in the middle of the busy city, cheap drinks and good food."
"Good place to sit and watch people walk and scoot by."
"It has a nice chilled atmosphere and a good selection of music earlier on in the night."
"Most weekends are very pleasant experience. Good vibes"
"The atmosphere was upbeat and there was a good crowd in."
"This is a medium size pub with an eclectic mix of decor. The standout feature is the brutalist honeycomb concrete ceiling."
Cons:
"It's right next to a noisy Street and the surrounding area doesn't exactly resemble the leafier parts of Guildford."
"It's ok, can get very cold in there with the constant opening and closing of the door to the outside area."
"I did find the acoustics in the space quite challenging - it being a wide open space - and it was loud and busy."
"The area is really unsafe too."
"Male toilets were disgusting there was a very bad smell around where we were seated."
"Too loud for a bar, for my liking, and not enough seating on the inside."
"the toilet OMG was horrible all dirty I felted inside rubbish truck."
Food and Drinks
Pros:
"I love their mac and cheese with good mix of cheeses and still-chewy macaroni."
"Unparalleled atmosphere, offering some of the best food in the elephant and castle area."
"Good selection of changing beers and very good food."
"The beer choice was good, there are two cask ales for the cultured imbibers."
"Food is great too!"
"Also Beer prices are surprisingly low."
"The food was lovely. Banger and mash was smashing, as well as the starters.. pudding were amazing."
Cons:
"Well they told me they had called time at 10.58 on a Thursday and could not serve me because they would lose their licence."
"The beers are expensive and the burgers here are underwhelming anyway."
"Okay drinks, inedible food; chicken breast burger is ground chicken mixed together with what looked like carrots seasoning was off if there was any at all."
"The food came, and it tasted like old buffet style reheated food."
"Edit: no more Mac and cheese last time I went :( Their other foods are not the same level of awesome."
"the hamburger was poorly cooked and the chicken wings were inedible with salt."
"Food menu is minimal and has go-to pub favourites on it."
Security and Management
Pros:
"Security were friendly, made us feel welcome and had good sense of humour."
"They have security every weekend. Seem decent and well spoken."
"I hired out the downstairs area for my 21st birthday for 20 guests, and we had such an amazing experience!"
Cons:
"We went for drinks here on Friday and the bouncers are thugs, they tried to beat us up just cos we were drunk."
"This security guy started to scream us out and, in fact, took people by the neck out."
"Apalling treatment of customers on Dec 27, 2018. Never seen the security staff so rude."
"Security staff are awful!! The worst we’ve ever experienced in London."
"To the waiter who said to my friend 'this is why I voted out on Brexit, because I can't understand your accent', SHAME ON YOU."
"Rudely refused entry as we didn’t have photo id."
"Pretty poor experience here, watched staff outwardly discriminate against another customer."