The White Hart Reviews Summary

Food Quality

Pros:

• "The food was great value and honestly way more than I expected."
• "Very pleasant dining area and lovely food. Best chips I had in a long time and Best onion rings by far."
• "Food was good quality. The beer was well served crisp and clear."
• "The food was very good and one of the best breakfast we have had."
• "The food... the food was first class.. everyone totally enjoyed their meal."
• "The food was cooked to perfection, presented wonderfully and super tasty."
• "The food was delicious and the selection of real ales and beer was a pleasant surprise."

Cons:

• "The breakfast itself on the other hand wasn't that great, cold beans, rubbery and tinned mushrooms, and to top it all the sausages were raw."
• "I ate a sirloin stake (which is not the cheapest around) and it came with canned mushrooms, i was expecting fresh ones."
• "First time we had great breakfast. Couldn't fault it. But went again a few weeks later and it seemed as if the breakfasts had been sitting under a hot plate for a while with hard powdery eggs."
• "The meat on the carvery was a bit on the dry side and the vegetables were all a bit cold."
• "Roast spuds where over cooked to the point they were black."
• "We had to wait about 40 minutes for two burgers and my partners ‘gourmet burger’ was dryer than a nun, absolutely no juice in the meat itself."
• "Food ok nice place just seemed to have 3 out of the 8 deserts so let down."

Service

Pros:

• "Staff were very friendly and helpful, rooms clean and comfortable and breakfast the next morning was good quality."
• "Staff were pleasant and helpful."
• "Staff friendly & helpful, especially Jo who always seems to be here working."
• "The staff was amazing and so helpful and great service."
• "The service was great and well worth the tip."
• "Staff were very friendly and accommodating."
• "The staff are the crowning glory. Nothing was too much trouble."

Cons:

• "Service was a bit rushed and stress was apparent in the staff."
• "Very slow service, waited 20 minutes for drinks to be served and then another hour for our food."
• "The food was very nice, but the service was very slow. We waited nearly 3/4 hour for breakfast on one morning and 20 minutes the last morning."
• "Some of the staff seem a little direct and miserable from time to time, which is my only real gripe."
• "Good breakfast, nice rooms and location. BUT some of the staff have a funny way of dealing with customers."
• "Really rude staff. I don't know where to begin....."
• "Booked early check in but when arrived staff claimed they new nothing of this."

Value for Money

Pros:

• "The rooms are great value for money."
• "Good food, excellent value for money."
• "Very good money, and the pay think her name was, any way brilliant."
• "Great food at good prices."
• "Good value for money too."
• "Reasonable prices for good accommodation, food and great choice of beer."
• "Good food very reasonable price, a nice atmosphere."

Cons:

• "For the high charges, I'd rather go somewhere else a little more up-market for dinner."
• "Not happy when the bill came for £75."
• "Would not say value for money £42 sub par food."
• "The menu on offer is quite good, but rather costly to be honest."
• "We were then told that our desserts would be delayed as there were only two working microwaves in the kitchen."
• "Not at all vegetarian friendly; if you are a veggie do not go there. Staff very offhand, with service so poor we refuse to go there any more."
• "Hence never again will we set foot in your establishment."

Ambiance and Cleanliness

Pros:

• "Also the garden is very pretty and cosy."
• "Rooms were clean, tea, coffee and hot chocolate provided."
• "Food was great and restaurant was clean, as always."
• "The room was lovely and cleaned every day."
• "The hotel was very clean and tidy."
• "Rooms very clean and comfy."
• "It is in the heart of the Witham city! Very clean and tidy up place for short travels for work and city breaks."

Cons:

• "Upon entering the main entrance, there was an unpleasant odour (like that of bad drains)."
• "Not even a 1 star The pub restaurant manager was a very foul lady, not a family oriented place atall, place was absolutely filth."
• "Shower not very powerful and situated in a bath."
• "The only downside I could find was that if your mobility was a bit limited there are a good number of quite steep steps to access the bedrooms."
• "Quite steep stairs to the rooms."
• "A modern upgrade has been attempted, but I believe less thought was put into the final design than needed."
• "White Hart isn't friendly to those who have special needs and / or have food based sensory issues."

Overall Experience

Pros:

• "This was our first time in there and we will definitely be going back."
• "Lovely meal in comfort with friends."
• "Simply can't fault it. The food is fantastic, the beer is great with a wide selection."
• "Great food, great beer, great place, great people."
• "The building has to be described as a tardis, so many areas to sit and even an outside area."
• "Probably the best in Witham."
• "Will definitely go again and stay longer."

Cons:

• "Saying they had things on the menu ordering and then they ran out."
• "So sad to see a much loved restaurant going downhill."
• "Be wary of Friday lunchtime if you intending to have a quite lunch, as this is a very busy period."
• "Very disappointed."
• "We have been several times before and never been told this before."
• "For us never again :)"
• "Was great when me and my fiancé where going in there for the food and drink but after a little spat we had when we stayed there around 3 months ago and now we was going to have a few drinks and some food but you kicked us out!"