Address: Mercury Gardens, Romford, RM1 3EN, United Kingdom
Phone: +441708760570
Rating: 3.9
based on 176 reviews.
Service
Pros:
"The waitress was polite and dealt with our requests in a professional manner."
"Orders were taken quickly by a lovely waitress."
"The young lady we had serving us was very polite and gave a very good service."
"The staff are very friendly and highly efficient."
"The staff looked after us extremely well and the restaurant was well looked after and had a great atmosphere."
"Everything was served in good time, and all food was good."
"Food was delicious and very enjoyable."
Cons:
"Manager hid out the back when we asked to speak to him to try to explain we only wanted a main and would be gone in 45mins but he refused to come out."
"I asked a waitress if my water was on its way. She tutted, rolled her eyes at me, and said abruptly, I'm bringing it."
"When our food order was finally taken, we were told it hadn’t reached the kitchen and had to be taken again!"
"Service was awful. Slow, disinterested staff who seemed more interested in chatting amongst themselves than serving customers."
"WAITED 35 MINUTES for drinks then food as well took longer than ever got there at 12:07 got told to wait even more to be seated."
"Staff never even said sorry."
"Considering how busy it was both evenings and how short staff they were I think they did admirably."
Food Quality
Pros:
"Hot, well presented, good and tasty and proper chips!"
"They offer good value for money and decent wholesome food."
"Lovely food, my beef and salmon was cooked to perfection."
"Food is very reasonably priced."
"The food was nice and hot didn't have to wait very long."
"Great menu choice, nice food."
"Food was served piping hot and all meals were delicious."
Cons:
"Ordered nachos, there was cheese on just one nacho, and the nachos were not nachos, more like stale pitta bread with a lovely topping of stone cold beef."
"The steak was very fatty and chewy mostly wasn't eaten."
"The beef and ale pie, the filling was good but the pastry was overcooked and really hard."
"The prawns were very hard and dry with none of the seasoning explained in the menu."
"The food was below acceptable."
"The food came out and was pretty dull. Edible, not fantastic."
"The ribs was very very very dry and no sauce at all."
Atmosphere & Cleanliness
Pros:
"The restaurant was clean and welcoming."
"I love the ambience of this place too."
"We had an exceptionally nice meal here yesterday evening."
"Just got in from having spent a lovely evening at the liberty bell. Food was excellent was served by a lovely girl called Nikki, very attentive nothing was too much trouble for her."
"Great atmosphere."
"The staff and management are fantastic and always offer great service."
"Very enjoyable, staff very friendly and helpful."