Smith & Western - Tilgate Park Reviews Summary

Atmosphere & Decor

Pros:

• "Hope y'all partners like a wonderfully designed building clad head to toe in excruciating kitsch southern themes that make your cultural third eye weep, because I do!"
• "Great atmosphere and family friendly."
• "The restaurant has a great atmosphere with lots of country and western themed decorations and music."
• "Western themed, nicely done, a little dark inside maybe."
• "The place looks great and has a good atmosphere and fun music."
• "Amazing atmosphere to bring a desert together with a song for our anniversary."
• "The décor was incredibly over the top and I loved it!"

Cons:

• "It was a little noisy with the music and the party poppers going off."
• "The music was so loud I could barely hear my other half talking."
• "Also don't go here if you want a quiet meal as they rang bells and sang happy birthday very loudly at least six times in our short time here."
• "It gets busy and noisy with the many birthdays that are usually celebrated."
• "The major issue is that this chain hasn't got the memo that other people's culture and spiritual practices aren't your aesthetic."
• "Not sure how I felt about the only black member of staff being the only one with a 'Bus boy' t-shirt uniform - maybe that's part of the 'old America' theme...."
• "the music was just that little bit to loud couldn't hear what friends on our table was saying."

Service

Pros:

• "The staff are also really helpful and pleasant."
• "Our waiter was lovely and friendly, really great with the kids too."
• "Five stars for the staff."
• "Phil (I think his name is) is always so ready to help and makes the experience even better."
• "Philip greeted our son with heartfelt happy birthdays and took a real interest in his day!"
• "a waiter named Philip who served us lunch today, who gave exceptional customer service and were great with our kids."
• "The staff was exceptional, providing attentive and friendly service throughout my visit."

Cons:

• "Men's and baby changing needed cleaning as these were quite disgusting."
• "Service was quite slow despite the fact that the restaurant was not very busy at all."
• "The service speed had been abysmal."
• "Service was absolutely abysmal."
• "Waited 30 minutes to be seated even though we had booked."
• "The wait time was horrendous, more than 30 minutes for a table of 4."
• "Waited 10 minutes for a greeter to take us to our table. Then waited 1 hour 20 minutes after ordering food to be told 'it still isn’t ready'."

Food Quality

Pros:

• "The portions are generous and the food itself is thoroughly decent."
• "The food here is always amazing."
• "This place was friendly, fun, and served good food."
• "Amazing place! Very well decorated, friendly and attentive staff, steak-the best!"
• "Food was amazingly tasty! I had veggie Burrito was soooo good!"
• "The food was delicious and cooked perfectly."
• "The food is absolutely delicious it’s strong and flavourful."