ND Skin Clinic Reviews Summary

Staff Professionalism

Pros:

• "Natalia is very honest, professional, knowledgeable and good at managing your expectations."
• "Natalia, the owner is an absolute credit to her business. She is extremely caring, helpful and she is very very skilled at what she does."
• "First-class service from Natalia! Highly knowledgeable and professional, can 100% recommend to anyone looking for an expert facial care!"
• "Great service - from welcoming reception staff to Natalia who carried out my skin treatment who is very knowledgeable and took her time talking me through the different treatment options and prices."
• "Natalia is incredibly knowledgeable about skin care and carries out her treatments to the highest standard."
• "Natalia is very patient but thorough."
• "Natalia is obviously very experienced and knowledgeable."

Cons:

• "The whole process could’ve been a lot smoother, but we were not put at ease at any point."
• "Natalia did not even let my mum look at her face in the mirror once she was done, she was not to know how you’ve performed the procedure."
• "As for the lashes, I didn't feel I was really given the right amount of time to discuss beforehand exactly what I wanted, I felt rushed."
• "She wasn’t listening to anything I had to say."
• "Natalia started to play the victim and was bringing up her past trauma to threaten us and made us feel very very uncomfortable."
• "She was charging us the FULL amount after only doing HALF the job."
• "Natalia is extremely rude and unprofessional."

Salon Atmosphere

Pros:

• "The salon itself is clean and well designed."
• "This state of the art clinic has a very pleasant and relaxing atmosphere."
• "It is the most relaxing salon I have been to along with being very clean and modern inside."
• "The couple's massage room is stunning and such a relaxing space."
• "The clinic itself is very clean and modern, equipment and tools always sterilised and disinfected."
• "The Salon is always a pleasure to visit."
• "The salon is clean and beautifully decorated, wonderful state of the art equipment, and their standards of hygiene are excellent."

Cons:

• "But was allergic to dogs and the dog lives in the salon. Not very hygienic at all."
• "The room was very warm, we are going through a heatwave at the moment."

Customer Service

Pros:

• "Natalia and all her staff have always made me feel very welcome at the salon."
• "It always feels great when you walk in and owner greets you by your name."
• "The customer service was also great as a side note."
• "All the staff are great and welcoming especially the little dog will continue using the clinic."
• "I have always found the staff very friendly."
• "The staff are polite, caring and professional at all times...."
• "All staff is friendly and professional and love their job, which makes you feel certain that you are in capable and caring hands."

Cons:

• "I very much regret taking my mum to ND clinic to be treated so badly."
• "Natalia wouldn’t let me stay in the room and asked me to leave the room very rudely."
• "I was met by a very frantic lady saying she was so worried I wasn't going to turn up, as she had been calling me. She had been calling the wrong number!"
• "She had the audacity to charge a *LATE FEE*."
• "Didn’t finish treatment and would not advise any of my friends to use this company, still charged me as well."
• "Girls don't get your hair cut here."
• "Couldn't speak English very disappointed complained went back for correction with a different hairdresser who also couldn't speak English at all!"

Treatment Results

Pros:

• "The team have been absolutely brilliant with my facial electrolysis and I'm seeing great results over the last 4 months."
• "The results have been amazing and I couldn't be more pleased."
• "Laser treatments has given fantastic results."
• "The hair is a lot thinner and more sparse."
• "The microneedling has reduced a scar on my nose and eyebrow and my skin is glowing!"
• "I am so pleased with the results. My skin is much smoother, my pores are significantly smaller and my make up applies so much easier and lasts longer."
• "My acne scars have majorly improved & im so happy with the results!!"

Cons:

• "When i mentioned this Natalia only said it was because i did not use the correct moisturiser and SPF rather than helping me to fix the treatment."
• "My mum is now left with no aftercare for her face, her face looks worse than it did before."
• "I then followed this treatment on with a micro needling session which Natalia promised the marks would go only to leave even worse marks on my face from the square needles which was used."
• "They have cut my hair a mess cut 15 inches off picked the hair up straight away and put it in back when I wanted it girl could not thin or layer my hair couldn't speak English very disappointed."
• "My appointment on 2 occasions also had to be cut short because they had double booked."