Address: 35 Devonshire Rd, Leicester, LE4 0BG, United Kingdom
Phone: +441162533100
Rating: 4.1
based on 288 reviews.
Customer Service
Pros:
"The staff's professional, helpfulness, courtesy when asking for help never disappoints."
"Andy was very helpful in offering to carry the mirror to my car."
"Mandeep on the click and collect was brilliant."
"It was such an amazing customer service experience at this branch, especially with a lady called Helen who was at the paint desk unit."
"Went in about 1 week ago not knowing exactly what I needed, explained to your staff member Dominic on building department he was very helpful and shown me exactly what I needed for the cheapest price possible."
"I’m glad to say b&q have a large range of peat free compost yesterday. I couldn’t lift the bags of manure and compost but a Lovely member of staff named Jermaine offered to help lift 6 bags and load them into the car."
"Friendly gent advised me where I could find my purchases."
Cons:
"Very disappointed when I was with wife and son was nearly to close I pick up pair of working trousers and one of the employee didn't let me choose the correct size and basically kick me out the store because was time to close with ten minutes left."
"Said you'd think they would have more staff on tills to member of staff... to receive a filthy look and rude response of 'what you saying..' with real attitude tone. Won't be shopping here again."
"Went in at around 20 minutes to 8 in the evening. I asked two different members of staff for help and got pointed to an aisle."
"Be aware of security guard called 'Jas' who makes you feel like you’re a shoplifter."
"Needed some paint for glass, I picked up a spray can, had a read but decided to ask for clarification from the member on the desk. She read the can and said she 'did not think it would be suitable' I asked her if there was a glass paint available, her reply with a shoulder shrug was 'I don`t know, have a look'"
"Staff seem to be very disinterested."
"Not a great visit because of a woman called Becky. I asked her where something was she was so rude pointed to what I wanted."
Product Availability and Selection
Pros:
"Seem to spend a good portion of my time wandering the aisles getting the next tool or part for the DIY mission at home."
"This store has just about everything you need if you're a fan of D.I.Y."
"Well stocked store, good selection of indoor and outdoor plants."
"The selection of paints is excellent, and staff are always very helpful."
"Like this closer to Town centre B+Q much better than Wigston, as has bigger selection Of everything!"
"You can find all your DIY items all under one roof."
"Everything you need for DIY under one roof, possibly slightly more expensive than shopping around different dedicated businesses such as a wood yard for your wood and an iron mongers for hinges and bolts but certainly worth paying the slight premium for the fact you can get everything in one store and get on with the job!"
Cons:
"The only thing i didn't like - all the paint cans are 2.5l or more - i just needed 1l which is not available."
"Made a purchase online it stated everything I needed was in stock, the delivery turns up with just one item."
"The physical area around the checkouts was too small to handle the large items going through and caused congestion."
"Since the opening of Smyth's toy store and the sharing of B&Q car park result no parking facility on site."
"Not a bad store if you need something quick and off the shelf. The inventory is quite limited, with a poor selection of tools, power tools, wood, flooring and tile."
"If you're looking to have some wood cut however, be aware that they only have one saw."
"Visited today to look at purchasing a new bathroom suite with separate shower enclosure and to have it all fitted. Only 3 baths on show, 2 different shower enclosures in different sizes and no one visible on the section."
Store Experience
Pros:
"The right size for a B&Q. Staff really helpful. Never been in a B&Q so tidy, really amazed."
"Great B&Q store in a really good location not too far out from the city centre, and right next to Abbey park."
"They B&Q loyalty program they do is pretty good and always dishing out money off vouchers which have saved a decent amount of money over the times I’ve shopped there."
"Well I've been back to B&Q and the social distancing situations was better and a bit more orderly and I now look forward to revisiting this establishment."
"The car parking is spacious."
"Good stocks of gardening materials and plants. Plants were competitively priced."
"Simply Bathrooms have exactly what we want and with staff who actually know their stuff, unlike B&Q it would seem, where have all the experienced, polite, helpful people gone?"
Cons:
"Had a horrible experience in this branch recently. Was shopping for my nan's room makeover and needed few things. Staff is completely unhelpful and honestly, useless."
"The entrance was littered with overflowing rubbish bins."
"Fairly easy place to navigate around."
"Going very early was a good idea. Mostly trades people in there, collecting what they need and leaving."
"I went to the Leicester store this morning to purchase some BBQ gas. I spoke to one of the employees Mandeep. Good customer service in retail is something that is lost these days but Mandeep was polite, helpful, and very attentive."
"The offers are very confusing - initially was told I could use my discount but then told I couldn't because of a minimum spend."
"I really find them expensive, even with my trade point card you still have to spend over £250 a month to qualify for any discount."