Address: The Cheese Yard, West Horrington, Wells BA5 3ED, United Kingdom
Phone: +448002982391
Rating: 4.9
based on 113 reviews.
Customer Service and Staff Attitude
Pros:
"From first contact I have had excellent service from Skin Excellence."
"The staff are polite and friendly and knowledgeable."
"Very professional and friendly service. I felt safe and well looked after."
"Everyone I’ve communicated with here has been very supportive and friendly."
"The clinic in Wells has valuable parking very close to it. The clinic itself is very calming and relaxing, the staff are charming and put you at ease."
"Friendly atmosphere & Excellent service, it was my first time at this clinic so did not know what to expect, consultation was very good & was left feeling very confident."
"Very happy that this place was recommended to me. Very professional and efficient help and treatment, who will definitely change my life."
"Popped in today 25/09 for consultation was made very welcome in the Wells Clinic Dr Strawford done the procedure then and there pain free excellent service highly recommend."
Cons:
"When raising concerns I haven't felt listened to, and a somewhat gaslit too."
"It seems they don't really want hear if its not that good. After my fourth complaint and feeling redundant in ever returning, they simply responded with sending me some images of 'before' and 'after'."
"If I could I'd give 0 stars. I booked and paid for a consultation in August to have a dermatofibroma looked at with a view to having it removed."
"Very unprofessional to call my husband about my procedure. And you managed to make £50 out of me for nothing."
Quality of Medical Procedures
Pros:
"The process of my mole removal was done to very high standards and was very efficient."
"The treatment itself was pain-free and I felt I was given good guidance on how to keep my wound clean to avoid infection or other problems."
"I had 3 moles and a further 3 lesions removed from my face. I felt totally understood in my consultation and put at ease on having the radio surgery carried out."
"The procedure was quick and pain free and they followed up to make sure I was ok a couple of days later."
"I had a large mole removed from my face using radio surgery. Sarah was really friendly, went through the whole process and answered all my questions."
"The procedure literally took minutes and was painless, apart from the local anaesthetic injection but that wasn't too bad and was only for a few seconds."
"Radiosurgery is certainly the way to go when wanting to remove moles etc and Dr Strawford is very experienced in using this method. There was literally no pain."
"The treatment was completed and I was informed on what was happening. I was given after care advice at the clinic as well as an email containing further happy."
Cons:
"I have had to drive back to the clinic three times after that, expressing concerns that the treatment I paid for, wasn't fully working as the line on my forehead still moves."
"It's been two months since then, and I'm due for renewal in a month's time, but haven't actually yet the full benefit of what I paid for."
"I was pushed by email to leave a review after my first appointment, but wanted to wait to see what treatment was like first."
"I was very nervous about both and asked lots of questions. Both Dr Strawford and his lovely assistant were really patient with me."
Facility and Location
Pros:
"From the get go you are welcomed into this beautiful clinic."
"The clinic is stunning and I left feeling very positive about my outcome."
"The clinic ambience is modern minimalistic and clean in an old building."
"There is dedicated free parking. The clinic ambience is modern minimalistic and clean in an old building."
"The clinic was lovely, absolutely spotless! Old Building tastefully restored with some lovely features."
"The building is also lovely and comfortable have a beautiful cup of tea while waiting."
"The superb countryside location of the clinic together with the building it is housed in, wonderful old stone outbuildings, were very homely, and once inside the space was very modern and effectively laid out."
"The clinic is in a quiet village, easy to find, easy to park. The nurse was delightful."
Cons:
"Had a large mole removed from my shoulder by Dr Strawford. I had received excellent communication leading up to my appointment, keeping me informed of all details I needed to know."
"I felt very comfortable with Dr Strawford. I think the outcome of my procedure will make a positive difference to me."
"I have been a regular patient of Dr Strawford for a number of years and have had many excellent treatments like Silhouette Soft which is very effective with very little downtime."
"Great experience every time. Very knowledgeable and no pressure to get anything if you are nervous."